• Customer Deductions and Collections Associate

    Adecco US, Inc. (Seattle, WA)


    Adecco is hiring immediately for a **Customer Deductions and Collections Associate** with a local client in **Seattle, WA** ! Apply now if you meet the qualifications listed below!

     

    + **Contract Type:** Temp to hire

    + **Pay:** $39.19 / HR

    + **Shift/Hours:** Monday to Friday 8:00 AM – 5:00 PM

     

    _Customer Deductions and Collections Associate_

     

    The primary responsibility of this position is to conduct thorough research and resolve customer deductions, including both trade and unauthorized deductions. Research aging trade deductions collaborating with the Customer Account Manager, Sales Finance Manager, and the broker (Acosta) to gather and provide supporting documentation to match deductions with approved trade events

    Essential Duties:

    + Support dispute management process by effectively reporting and researching customer claims

    + Analyze key drivers of open and aging liabilities, as well as purged deductions by account

    + Review deduction documentation to access validity of claims, request additional documentation as necessary, and collaborate with customer account team and broker to clear aging trade deductions

    + Collect the necessary documentation required by customers to facilitate the repayment process for unauthorized deductions

    + Collaborate with various internal stakeholders, including Credit & Collections, Sales, Customer Facing Supply Chain, CC&IR, and the Business Service Center (BSC) to validate claims and collect repayment

    Basic Qualifications:

    • Bachelor’s degree strongly preferred, ideally in Business, Accounting, or Finance; or an equivalent combination of industry skills and role experience.

    • Availability / flexibility to work different shifts based on customer geography/time zone

    • One or more years of commercial customer service or collection experience preferred

    • Experience

    • SAP dispute management and accounts receivable system experience preferred

    • Experience in the CPG industry preferred

    • Required Skills

    • Excellent written and verbal communication skills

    • Excellent analytical aptitude with a proven ability to analyze/interpret data

    • Well-organized, methodical thinker with excellent decision-making skills

    • Strong and creative problem-solving skills

    • Proficiency in Microsoft office applications (e.g. Word, Excel, Outlook)

    • Capable working in a fast paced environment and handling multiple priorities

    • Can work independently with minimal supervision

    • Ability to work in a team based environment, and interact cooperatively with internal and external stakeholders

    • Results oriented

    **IMPORTANT:** This job is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “Apply with Adecco” button to submit your resume.

     

    The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans

    Equal Opportunity Employer/Veterans/Disabled

    **Pay Details:** $39.19 per hour

     

    Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

     

    Equal Opportunity Employer/Veterans/Disabled

     

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

    + The California Fair Chance Act

    + Los Angeles City Fair Chance Ordinance

    + Los Angeles County Fair Chance Ordinance for Employers

    + San Francisco Fair Chance Ordinance