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Work where every moment matters. Every day, more than 40,000 Hartford HealthCare Colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network as a Team Coordinator. Hartford HealthCare at Home, the largest provider of homecare services in Connecticut, has been fulfilling our mission for more than 115 years. Our Person-Centered Care Model allows our Colleagues to learn and grow within our organization, all while providing integrated support to the patient. As part of Hartford HealthCare, we leverage cutting edge technology to provide quality care in our client’s home. Most importantly, our Colleagues are appreciated for the real differences they make in both the lives of their clients and their clients’ families. Job summary: Oversee all activities within the Certified Regional Home Health Aid department, ensuring smooth and efficient operations for the region. Monitors all workflows and identifies areas of improvement. Lead all HCA staff, making sure they meet all productivity and quality metrics. Duties may include reviewing all HCA referrals and scheduling for members of the HCA team to ensure timely, complete schedules and appropriate patient care. Perform training in-person and remotely as needed to maintain staff performance. Collaborates with other departments and Regions to enhance Certified regional overall efficiency and productivity. Key responsibilities include staff management, process improvement, compliance and performance reporting. Key areas of responsibilities; * Provides leadership support for the Regional Certified HCA department as needed to meet all operational needs of the region. * Staff supervision including scheduling, managing performance, identifying training needs, completing payroll and providing input on hiring. * Process Improvement: identifying and implementing solutions to enhance operational efficiency of the certified HCA department. * Compliance: ensuring adherence to company policies, state and federal regulations and safety standards. * Performance Monitoring: Tracking key performance indicators (KPIs), analyzing data, and preparing reports. * Issue Resolution: Promptly addresses and resolves staffing and operational issues as they arise. * Budget Management: supports the Executive Director with planning and executing regional budgets related to certified HCA staffing and patient coverage. * Inventory Control: Maintains adequate inventory levels, orders and manages supplies in support of the Business Office Manager. * Knowledgeable of all HCA, and Scheduler tasks so that they can step in and perform all duties during staffing shortages. * Serves as the certified HCA department point of contact for internal and external customers for questions and concerns involving HCA coverage and visit scheduling. * All other duties as assigned. REQUIREMENTS AND SPECIFICATIONS Minimum Education Requirements: High school diploma or equivalent. Preferred education: Associate degree or higher Minimum Experience required: * Functional understanding of Home Health care and scheduling practices. * Experience using Microsoft office (Word and Excel) * Medical Terminology * Previous scheduling experience required. * Able to type 20-30 words per minute Preferred Experience: * Previous Epic and HCHB experience 3-5 years or more * Previous home health scheduling experience 3-5 years or more * 3-5 years scheduling experience in a health care setting * 3-5 years’ experience using an electronic medical record (EHR) system. Knowledge, Skills and Ability Requirements: * Strong leadership skills, quantitative, analytical and problem-solving skills to make appropriate and timely decisions. * Excellent organizational skills to balance multiple priorities of highly detailed information. * Superior communication and customer service skills to effectively communicate to all levels across the system, internal and external. * Time management skills to efficiently and effectively meet goals and objectives. * Ability to adapt to a fast-paced work environment. **Job:** **Management / Administration* **Organization:** **Hartford HealthCare at Home* **Title:** *Certified Homecare Aide Administrator * **Location:** *Connecticut-Southington-81 Meriden Ave Bradley Memoria (10003)* **Requisition ID:** *25158615*