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Summary:

Global Operations' focus is on improving the health of our products and helping people understand how to use them through both direct support interactions as well as scalable solutions. Those who join our teams are very passionate about solving people’s issues and are advocates for the Meta community. We need influencers who can align cross-functional partners to ensure the best possible experience for our platforms. If you like helping people, Global Operations is for you. The Program Manager, Workforce Planning role will focus on informing and managing the global outsourced strategy for teams and programs within Global Operations. You will partner closely with a variety of teams including Global Outsourcing, Vendor Operations, Workforce Planning, Finance, Data Analytics and multiple teams within Meta’s Global Operations organization to create tools to drive visibility to our physical footprint and resource planning (headcount), inform decisions on work allocation, and help plan capacity across a complex set of operations.

Required Skills:

Program Manager, Gen AI Workforce Planning Responsibilities:

1. Track and support the end-to-end allocation of work, auditing and administration of supply, physical capacity across a complex global operation

2. Provide input into data-driven strategies balancing the priorities and timelines of multiple business units

3. Build tools to enable allocation of projected demand, supply and other factors influencing utilization of capacity and physical footprint and requirements

4. Manage the contractual max billable targets for vendor partners

5. Monitor and action on top line supply metrics to ensure the health of the supply ecosystem

6. Coordinate with cross-functional partners to plan new build-outs with vendors

7. Track and record allocation of programs across footprint ensuring end-to-end system coordination

8. Provide a forward looking supply view through regular review meetings with management

Minimum Qualifications:

Minimum Qualifications:

9. 5+ years of experience in finance, resource planning, workforce management, workforce analytics, space planning, vendor operations or a combination of these

10. Experience in process documentation and iterative process improvement

11. Experience supporting organization-wide projects

12. Self-starter with the experience navigating high levels of ambiguity and complexity

13. Full proficiency in Google Sheets, Tableau, or similar data visualization applications

14. Knowledge in SQL

15. Team-player focused on winning together, achieving more as a team than as an individual

Preferred Qualifications:

Preferred Qualifications:

16. Experience working in a fast-paced and demanding environment

17. Experience with data and building things – making cohesive reports and structuring data

18. Experience in Project Management

Public Compensation:

$96,000/year to $136,000/year + bonus + equity + benefits

**Industry:** Internet

Equal Opportunity:

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected].