"Alerted.org

**Req ID:** RQ202519

**Type of Requisition:** Regular

**Clearance Level Must Be Able to Obtain:** Secret

**Public Trust/Other Required:** None

**Job Family:** Systems Administration

Skills:

24x7 Support (Inactive),Disaster Recovery (DR),Documentations,Information Technology (IT) Systems,Operations Management

Certifications:

CompTIA - Security+ CE - CompTIA

Experience:

2 + years of related experience

US Citizenship Required:

Yes

Job Description:

Battle Captain Lead

Job Summary:

The Lead Battle Captain is a critical leadership role within the GEF IT Operations Center, serving as the primary liaison between the operations floor and government leadership. This role is responsible for overall operational effectiveness, ensuring the team's success in monitoring, managing, and resolving incidents that impact the GEF platform. The Lead Battle Captain provides guidance and mentorship to Battle Captains, oversees scheduling and task assignment, and acts as a direct representative of GEF to stakeholders.

How the Battle Captain Lead will make an impact:

Leadership & Team Management:

+ **Lead and mentor** a team of Battle Captains, fostering a collaborative and high-performing team environment.

+ **Manage and oversee** Battle Captain scheduling, ensuring adequate shift coverage and expertise.

+ **Provide guidance and direction** to Battle Captains on daily tasks, incident management, and escalation procedures.

+ **Conduct performance evaluations** and provide constructive feedback to support the professional development of Battle Captains.

Operational Oversight & Incident Management:

+ **Provide overall operational support** for the GEF mission, ensuring seamless communication and coordination.

+ **Act as the primary point of contact** for GEF operations, addressing escalations, and tracking high-priority incidents.

+ **Collaborate closely with the Operations Capability Manager (CM)** on strategic initiatives and operational improvements.

+ **Oversee the management of security** for all areas under GEF responsibility, including DISS access and clearance verification.

+ **Review, edit, distribute, and maintain** the GEF Daily Status Brief, ensuring accuracy and timely delivery.

+ **Review, edit, and manage** Operations Center TTPs, SOPs, and procedures to maintain operational efficiency.

+ **Submit, track, and monitor** ITSM (Remedy) tickets, providing oversight and ensuring adherence to SLAs.

+ **Act as the Subject Matter Expert (SME)** for providing Tier 1 support and initial incident triage.

+ **Serve as backup** for the Operations Capability Manager (CM), providing shift coverage as needed.

+ **Communicate effectively** with other team leadership regarding staffing, personnel matters, and task completion.

What you will need to succeed

+ Clearance:

+ Active Secret Security Clearance

+ Certifications:

+ Security+ must meet current DoD 8140 IAT Level II requirements or higher. Candidate must receive ITIL 4 Foundation certification within 6 months of hire date

+ Education:

+ Bachelor’s degree in computer science, Information Technology, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience

+ Technical Skills:

+ Proficient in investigation, triage, and troubleshooting of Tier 1 & 2+ issues within virtualized environments.

+ Experienced with Army Enterprise Service Management Platform (AESMP), specifically ServiceNow.

+ Strong analytical skills with a proactive approach to identifying and implementing service delivery improvements.

+ Exceptional attention to detail and accuracy.

+ Skilled in responding to and troubleshooting system alerts, and in creating/reporting Commander Critical Incident Reports (CCIRs) for GEF service outages.

+ Understanding of enterprise data center and user-facing system compliance and support, including virtual infrastructure, Unix/Linux & Windows systems, data center LAN, storage solutions, and Oracle/SQL databases.

+ Demonstrated experience in managing and leading IT operations teams in a 24x7 environment.

+ Understanding of ITIL frameworks and service management principles.

+ Skills & Abilities:

+ Communication

+ Leadership

+ People Management

+ Problem Solving

+ Strategic Thinking

+ Performance Management

GDIT is your place:

+ 401K with company match

+ Comprehensive health and wellness packages

+ Internal mobility team dedicated to helping you own your career

+ Professional growth opportunities including paid education and certifications

+ Cutting edge technology, you can learn from

+ Rest and recharge with paid vacation and holidays

The likely salary range for this position is $64,600 - $87,400. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans