• Software Support Analyst

    ManTech (Jacksonville, FL)


    ManTech is seeking a motivated, career and customer-oriented **Software Support Analyst** to join our Fleet Readiness Center Software Support Activity team in **Jacksonville, FL.** This position is site.

    Responsibilities include but are not limited to:

    + Duplicate software using the VinPower Digital Shark Duplicators for release and testing software

    + Label software using the Epson Disc Producer

    + Package software based on customer and FedEx requirements

    + Ship software per the release requirements

    + Track all packages that leave the building including their tamper evident number, tracking number, and delivery date/signature information (requires excel)

    + Once releases are shipped, send an email notification to all recipients that includes the technical directive and summary of changes information, add to the tracking document

    + Communicate with customers as they email/call related to their packages

    + Follow-up with FedEx as necessary while packages go missing or are not scanned into their system

    + Ensure a claim is put in where needed to track these discrepancies

    + Update the master list for address and quantity requirements per location based on emails/phone calls received

    + Take inventory and put in orders with customers for office/blank media needs and take part in weekly meetings

    Minimum Qualifications:

    + High School Diploma

    + 6+ years of experience relating to producing/duplicating software discs, labeling, shipping and tracking of software products

    + Experience providing customer service communications via email and phone

    + Proficient with MS Office

    Preferred Qualifications:

    + Associates degree in a Technical or Logistics discipline

    + Experience in Software Configuration Management

    + Experience using VinPower Digital Shark Duplicators or similar equipment

    + Experience with shipping, and tracking using FedEx.

    + Experience in filing FedEx claims for missing packages

    + Experience with entering data into databases and spreadsheets

    Clearance Requirements:

    + US Citizenship required and must be able to start with an Interim Secret Clearance with the ability to obtain a Secret Clearance

    Physical Requirements:

    + Tasking is primarily computer based

    + The person in this position must be able to operate and perform tasking on a PC

     

    ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

     

    If you are a qualified individual with a disability and require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please email us at [email protected] and provide your name and contact information.