• Lab Concierge

    ThermoFisher Scientific (Holly Springs, NC)


    Work Schedule

     

    Standard (Mon-Fri)

     

    Environmental Conditions

     

    Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, Loud Noises (Equipment/Machinery), Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Warehouse

    Job Description

    **Location:** Raleigh, North Carolina

    **Company Overview:** Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. We support our customers in accelerating life sciences research, solving sophisticated analytical challenges, increasing laboratory efficiency, improving patient health through diagnostics, and developing and manufacturing life-changing therapies.

    Responsibilities:

    + Clean and sterilize laboratory glassware using autoclaves.

    + Collect and deliver glassware to and from various lab locations.

    + Maintain glassware inventory, order new supplies, and inspect for damage.

    + Keep accurate records of glassware usage and perform necessary repairs or replacements.

    + Collaborate with lab staff to understand their needs and schedule services.

    + Develop a customer-focused culture that promotes loyalty through exceptional service.

    + Update equipment work order records in the Computerized Maintenance Management System (CMMS).

    + Coordinate equipment scheduling with internal customers and external vendors.

    + Escort vendors for on-site activities.

    + Support procurement of lab consumables and materials for equipment management.

    + Generate client-requested reports, including open work orders and service requests.

    + Enforce safety protocols and ensure compliance with laboratory safety standards.

    + Author Work Instructions and perform PPE assessments to maintain safety awareness.

    + Promote a safe work environment through various safety initiatives.

    + Provide extensive customer service and timely responses to service status requests.

    + Serve as the first point of contact for lab support service questions.

    + Stay updated on new policies and improvements to promote personal growth and development.

    + Address customer concerns effectively and aim for first-call resolution within established turnaround times.

    + Work effectively with a diverse cross-functional team.

    + Adopt Practical Process Improvement (PPI) methodologies.

    + Represent Thermo Fisher Scientific positively at all customer locations.

    + Attend required training sessions.

    Qualifications:

    + High School Diploma or GED required.

    + Bachelor’s Degree preferred or equivalent combination of a two-year degree and laboratory experience.

    + Expertise in GMP environment preferred.

    + Shown excellence in developing customer relationships.

    Knowledge, Skills, Abilities:

    + Strong analytical and critical thinking skills.

    + Focus on laboratory safety and GXP compliance.

    + Proficient in verbal and written communication in English and Spanish.

    + Experience in writing procedures and presentation skills.

    + Attention to detail and ability to multi-task.

    + Proficiency in MS Office, especially Excel, and other computer software programs.

    + Strong customer service skills.

    **Benefits:** We offer competitive remuneration, an annual incentive plan bonus scheme, healthcare, and a range of employee benefits. Thermo Fisher Scientific provides employment with an innovative, forward-thinking organization and outstanding career and development prospects. Our company culture stands for integrity, intensity, involvement, and innovation.

     

    At Thermo Fisher Scientific, each of our 65,000 outstanding minds has a unique story to tell. Join us and contribute to our mission—enabling our customers to make the world healthier, cleaner, and safer.

     

    **Apply today!** http://jobs.thermofisher.com

     

    Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.