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Director of ADR Services

Date Posted:Jul 9, 2025

The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.

If you are unable to complete your application, you may request a disability accommodation and submit your information through an alternative method by contacting the Human Resources Department via email- [email protected] .

Description

Director of ADR Services (2025-53)

Compensation:$117,000 – $123,000 base salary + 10% annual incentive target

Join a Mission-Driven Leader in Dispute Resolution

The American Arbitration Association (AAA) is the nation’s foremost provider of alternative dispute resolution (ADR) services, trusted by businesses, legal professionals, and institutions to resolve complex conflicts with efficiency and fairness. Recognized among the Top 50 Nonprofits to Work For by The NonProfit Times, AAA offers a unique opportunity to build a meaningful career in a results-oriented, service-driven environment.

We are currently seeking a skilled and strategic Director of ADR Services to join our team. This is a pivotal role that combines business development, client relationship management, and case administration—all within a highly respected national organization.

Key Responsibilities

• Drive Business Growth: Identify and cultivate new business opportunities. Develop strategic outreach plans and deliver presentations to promote AAA services to law firms, legal departments, and industry partners.

• Enhance Client Engagement: Foster long-term relationships with stakeholders through proactive communication, professional presence at events, and responsiveness to client needs.

• Support Panel Management: Assist in recruiting and evaluating arbitrators and mediators, contributing to the strength and integrity of AAA’s panel. Participate in training initiatives to support quality delivery of services.

• Deliver Operational Insight: Monitor regional trends, analyze service data, and provide input on improvements to enhance client satisfaction and operational effectiveness.

• Lead Case Administration: Manage assigned arbitration and mediation cases from initiation through resolution. Serve as the primary contact for parties and neutrals, ensuring adherence to AAA procedures and service standards.

Required Skills and Qualifications

• Bachelor’s degree required; advanced degree (e.g., JD, MBA) preferred.

• 3–5 years in a business development or client engagement role within legal services, dispute resolution, or professional services. Strong preference for candidates with existing relationships in the legal sector.

• Demonstrated success in developing business and managing key accounts

• Excellent communication, presentation, and consultative skills

• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint

• Sound judgment, strategic thinking, and attention to detail

• Willingness to travel up to 20%

Compensation and Benefits

AAA offers a competitive and comprehensive compensation package, including:

• Base salary of $117,000–$123,000

• Annual performance-based incentive (targeting 10%)

• Robust benefits, including:

- Medical, dental, vision, and orthodontia coverage

- Student loan repayment assistance

- 403(b) retirement plan with generous employer match

- Substantial paid time off and holiday schedule

- Discounted pet insurance

The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.