• Customer Service Administrator

    Butler America (Buena Park, CA)


    Title : Customer Service Administrator

     

    Job ID#: 71164

     

    Duration: 7 months

     

    Pay range: $22.00-25.00 per hour

    Job Summary

    The Customer Service Admin is responsible for managing various tasks and projects as assigned by the Customer Service Manager to support our Customers, Customer Service and Sales teams. Manages multiple community email in-boxes and processes requests for information, quotes, and proper internal routing of requests. The CS Admin will be responsible for managing our quote process. Monitors, follow-up, and resolves issues with internal and external customers in a timely manner with the ability to draft professional and complete quotes and email communication responses. The CS Admin is an individual contributor position requiring excellent interpersonal and listening skills. Must have the ability to solve complex problems with a customer service focus and handle multiple challenges simultaneously

    Primary Responsibilities

    + Support quoting and proposal activities and be able to present product offering

    + Review requests for quotes (RFQs) and ensure all necessary information is obtained from the customer

    + Quote and Order entry into CRM and or ERP

    + Create & deliver accurate and timely quotations for customers, ensuring that all information is complete

    + Accurately maintain records, files and reports in electronic format including email communications, request for quote, purchase orders and all supporting documents as required per pour policy.

    + Review and interpret contractual/specification requirements, internal flow-down requirements, and effectively interface with internal teams to reach mutually agreeable terms with the customer

    Basic Qualifications

    + A Bachelor’s Degree in a technical or business discipline or equivalent experience

    + 2+ years of Customer Service experience, ideally in the aerospace industry or a similar, highly regulated, B2B manufacturing organization

    + Proficient in MS Office applications (Word, Excel, and Outlook)

    + Detail-oriented with a high level of accuracy

    + Strong customer focus with ability to handle questions and / or complaints effectively and anticipate customer needs while taking personal responsibility and ownership over customers and challenges

    + Proficiency in written and verbal communication skills with strong interpersonal skills

    + Ability to prioritize workload and manage multiple requests and customers

    + Ability to work independently and exercise sound judgment

    + Experience with a CRM System, ERP System, Microsoft Access, SQL, Office 365

     

    Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law

     

    Butler America Aerospace, LLC. is an equal opportunity employer. Butler evaluates applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. The Butler America Aerospace, LLC. EEO Policy Statement and “Know Your Rights” Poster is available here: Applicant and Employee Notices.

     

    Butler America Aerospace, LLC. is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact the Human Resources Department at [email protected].