• Small Business Commercial Account Manager

    HUB International (Grand Rapids, MI)


    S** **mall** **Business** **Commercial Account Manager

     

    Who We Are

     

    At HUB International, we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. Our structure enables our teams to maintain their own unique, regional culture.

     

    HUB is one of the largest global insurance and employee benefits brokers, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 20,000 employees in over 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions.

     

    What We Offer You

     

    At HUB International we want you to achieve an even work-life balance, and our benefits package allows you to manage your health, wellness, and financial future. HUB International will foster your learning, support your endeavors, and encourage your growth. We provide opportunities for career-driven individuals to move upward in our organization. Our successes breed your opportunities!

    Benefits you may enjoy working at HUB International Midwest-East:

    + Medical, Dental, and Vision (PPO, HMO, and HSA)

    + Comprehensive Wellness Program

    + 401(k) Retirement Plan

    + Life and Disability Plans

    + Vacation, Holiday, Sick, and Personal Time Off

    + Pet Insurance

    + Bonus Program

    + Comprehensive Onboarding Program

    + Continuing Education

    + Flexible Work Arrangements

    + Employee Engagement Events

    + Dress for Your Day Dress-Code

    + Hybrid Work Schedule

    + Service Awards

     

    Here’s Where You Come In

     

    As a Small Business Commercial Account Manager, you will manage an assigned book of business. You will be responsible for retaining our clients through customer service and maintaining accurate client information in our systems. You will work in a collaborative team environment, mentoring Associate Account Managers and Team Assistants, as applicable.

     

    **Responsibilities** :

    + Manages a book of business generally in excess of$550k in revenue, depending on the complexity or number of accounts.

    + Provide quality customer service to existing accounts with a goal of 93% retention or more.

    + Collaborate within a team that includes Producers, Sr. Account Managers, and Associate Account Managers.

    + Mentor, support, and train Associate Account Managers and Team Assistants, as necessary.

    + Ensure accurate maintenance of client information in EPIC

    + Accountable for administrative tasks

    + Special projects and all other duties, as assigned

    **Cultural Expectations** :

    + Determination – unsatisfied until we are the best. We go the extra mile for clients and colleagues.

    + Ownership – Responsible to each other, our clients, and our goals.

    + Teamwork – Together we attain greater success.

    + Sincerity – Giving and receiving direct and caring communication

    Qualifications:

    + High School Degree, or Equivalent

    + 3-5+ years in a Commercial Lines role on the agency side

    + Experience working in the middle market with accounts averaging $15k in revenue and above

    + Intermediate excel skills

    + Strong communication

    + P&C License

    + Willingness to travel, on occasion

     

    Department Account Management & Service

    Required Experience:

    Required Travel:

    Required Education:

    HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

     

    E-Verify Program (https://hubinternational.jobs/e-verify/)

     

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