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Description

Our Worldwide Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Area Manager. In this role, you will lead a team of hourly employees and will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. You will also play a key part in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.

Our Operation’s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.

Key job responsibilities

Support, mentor, and motivate your team

- Manage safety, quality, productivity, and customer delivery promises

- Collaborate with all support teams including Safety, Ops Integration, Loss Prevention and Human Resources to develop plans to meet business objectives

- Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs

- Work in an environment where the noise level varies and is subject to variable temperatures and weather (delivery stations include outside loading departments, and grocery locations include refrigerated environments)

- Work a flexible schedule (weekends and/or overnight shifts)

A day in the life

An Area manager day starts 30 mins prior to shift to build the daily plan by walking their area assessing the needs for the day.

The Area manager then finalizes a high energy start up message concentrating on Safety, quality, standard work and success's recognizing associates for their performance. They will lead stretching of the associates and finally review the days plan.

Throughout the day they will engage with their team and remove their barriers.

They will meet with counter parts through out the day adjusting labor to meet their execution, cost and quality goals.

They end the day with a end of shift summary of the days performance.

About the team

The MQJ2 team is a high performing, welcoming, collaborative team. They have and will support new managers taking all the time needed to ensure the new manager is ready for success

Basic Qualifications

- 2+ years of employee and performance management experience

- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience

- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

- 1+ years of performance metrics, process improvement or lean techniques experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.