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Are you E.P.I.C?!

Do you display Empathy, Passion, Integrity, and Commitment? If YES, join a fast-paced Medical Equipment and Supply provider at HSS, where we hold ourselves to high standards of excellence and cultivate a supportive team environment.

As an Associate Account Manager, you will play a pivotal role in expanding our market presence and driving revenue growth within the skilled nursing arena. With a focus on building and maintaining strong relationships, this role requires a blend of sales acumen, healthcare expertise, and a passion for providing top-notch customer service. The Associate Account Manager will leverage existing sales and service touchpoints to cultivate strong customer relationships and grow sales.

This position offers an excellent opportunity for recent graduates and those interested in pursing a sales career to receive comprehensive training and development, with a clear path toward becoming an experienced Account Manager. This is ideal for individuals interested in building a long-term, rewarding career in sales.

Why Join Us?

At HSS, we pride ourselves on our family first culture and our fun, good-natured environment. Since 1996, our medium-sized, privately-owned business has embodied an entrepreneurial spirit, fostering independence, initiative, and a sense of belonging among our team members. We recognize and honor the dedication of our long-serving employees, with many having more than 5, 10, 15, and even 20 years of experience with us.

• About the Position

+ Focus on Long Term Care settings, including rehab and nursing facilities, group homes, outpatient clinics, and home health.

+ Product focus on; enteral, ostomy, wound care, urological, respiratory, sleep, and medical equipment.

+ Leverage existing sales and service touchpoints to cultivate strong customer relationships and drive sales.

+ Maximize recurring revenue growth through insured and non-insured medical supplies and equipment rentals.

+ Build strong customer relationships and identify areas where HSS can better serve our customers.

+ Handle ad hoc customer communications, quote preparation, order processing, and follow-up.

+ Generate sales leads and schedule, plan, and follow up on sales appointments.

+ Manage CRM systems, including contacts, activities, and opportunity pipelines.

+ Oversee general customer relations and account management, cultivating strong relationships with accounts and prospects.

+ Prepare Account QBRs (Quarterly Business Reviews) for top accounts.

+ Collaborate with Finance and Analytics to summarize business relationships using data.

+ Work with Marketing to develop sales materials.

• What We’re Looking For

+ Travel: Comfortable driving and navigating a large territory base.

+ Communication: Strong verbal, written, and relationship building communication skills.

+ Customer Focus: A genuine commitment to meeting client needs.

+ Problem-Solving: Analyzing and resolving issues effectively.

+ Negotiation: Skill in negotiating contracts and terms.

+ Time Management: Efficiently managing multiple clients demands.

+ Data Analysis: Utilizing data to make informed decisions.

+ Technology Skills: Proficient in Microsoft Office Suite and CRM software.

• Qualifications for Success

+ Bachelor's degree strongly preferred, but not required. Equivalent work experience will be considered.

+ Valid and clean driver's license and willingness to travel within the assigned territory as needed.

+ Knowledgeable about support services commonly used in the skilled nursing environment e.g., oxygen concentrators, low air loss mattresses, wheelchairs, and patient safety and lift equipment, preferred.

+ Familiarity with the sales process, from prospecting and lead generation to negotiation and closing, strongly preferred.

•️ What You Get - Benefits That Go Beyond the Basics

+ Comprehensive Health Coverage

+ Medical, Dental, and Vision insurance to keep you and your family well.

+ Future-Ready Retirement Plan

+ 401K with 3% company contribution after one year and 1,000 hours worked

+ Time to Recharge

+ Generous PTO, Vacation and 9 Paid Holidays

+ Extra Support When You Need It

+ Short Term Disability (optional) and Company-Paid Long-Term Disability

+ Free Confidential Employee Assistance Program

+ Education That Pays Off

+ Exclusive Tuition Reimbursement Program with Niagara University - save on master's degree programs

+ Be Part of Something Bigger

+ Join an organization that values giving back through community programs

+ Vehicle Allowance

+ Paid monthly allowance based on territory covered

• Compensation

+ Compensation includes a competitive base salary, commission plan, opportunity for bonuses, mileage reimbursement, and an extensive benefits package. Successful Account Managers have the potential to earn up to $75,000+ in their first year.

• Location

+ Headquartered in Albany with travel throughout the Greater Capital and Westchester area.