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Operations Analyst - HR: Employment

Job ID: 12252

Business Unit: MTA Headquarters

Regular/Temporary: Regular

Department: HR Center of Excellence

Date Posted: Jul 9, 2025

Description

JOB TITLE : Operations Analyst - HR: Employment

SALARY RANGE : $45,125- $52,646

DEPT/DIV: People

SUPERVISOR : Deputy Director - HR/Manager – HR

LOCATION : 149 Pierrepont Street, Brooklyn, NY 11201

HOURS OF WORK : 6:00 am - 2:30 pm (8 hours/day)

DEADLINE : 07/22/2025

The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

This is a resume-based position represented by the Transportation Communications Union (TCU).

SUMMARY :

The purpose of this position is to administer and support activities and process transactions for the Human Resources Employment area.

RESPONSIBILITIES :

+ Gather, validate, and maintain data and other transaction inputs.

+ Gather forms and track status.

+ Enter transactions in PeopleSoft and the service request management tool

+ Retrieve, index, and review scanned documents and forms.

+ Provide satisfactory customer service by receiving, analyzing, researching, and seeking a resolution to assigned inquiries.

+ Integrate across COE teams to document, research, and resolve basic issues and errors as assigned. Understand when to resolve or escalate to a supervisor.

+ Perform/support cyclical processing and period end activities.

+ Complete assignments as delegated by the supervisor.

+ Comply with MTA and COE policies, practices, and procedures.

+ Develop and update operating procedures and training materials as needed.

+ Understand the MTA and COE vision, including how individual responsibilities fit into the long-term strategies.

+ Track and report the status of work.

+ Maintain an appropriate level of process, functional, and technical knowledge and participate in training to continue to develop such knowledge.

+ Support other team members as appropriate.

+ Ensure that all assignments are completed with the highest quality and within agreed-to Service Level Agreement guidelines and Key Performance Indicator targets.

+ Support additional Employment functions as needed, i.e., civil and non-civil service processing, UCM, Siebel, etc.

+ Adhere to the team budget.

+ Identify and implement continuous improvement initiatives as assigned.

+ Participate in user groups as necessary.

+ Identify and document input to the knowledge management tool.

KNOWLEDGE, SKILLS, AND ABILITIES

Required

+ Possess specific work experience for HR Employment.

+ Working knowledge and use of PeopleSoft or related database software.

+ Ability to work in a team environment.

+ Ability to process requests consistently with general supervision.

+ Ability to assess problems and promptly resolve or identify the appropriate team to resolve.

+ Strong oral and written communication skills.

+ Strong interpersonal skills with the ability to work with and collaborate across the COE at all levels within and outside the organization.

+ Strong time management skills and the ability to manage individual assignments.

+ Strong attention to detail.

+ Ability to handle sensitive situations and maintain a high degree of confidentiality.

Preferred

+ Understanding of MTA HR policies and procedures.

+ Familiarity with performance metrics and the ability to meet identified targets.

+ Working knowledge of service request management tools.

+ Working knowledge and use of office productivity tools (e.g., MS Outlook, MS Office applications) and web-based applications.

EDUCATION AND EXPERIENCE :

Required:

+ High School Diploma or GED.

+ Minimum three (3) years of experience in HR, Employment data processing, or other related area.

Preferred:

+ Bachelor's degree or Associate's degree with relevant experience in Business or a related field .

+ Shared Services experience .

PAY, BENEFITS, & WORK SCHEDULE:

The starting rate for New Hires is equivalent to $45,125. The wage progression scale is as follows: Year 1=60%> Year 2=70%> Year 3=75%> Year 4=80%> Year 5=85%> Year 6=90% Year 7=100%.

The full rate of pay is $75,208. This salary is non-negotiable, based on the Collective Bargaining Agreement.

New employees will establish seniority in the Transportation Communication Union, the union representing Senior Operations Analysts and Operations Analysts, in accordance with the union's current collective bargaining agreement. Members of TCU are subject to an initiation fee and monthly membership dues.

OTHER INFORMATION:

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.