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Automotive Service Advisor
- Hendrick Automotive Company (Wilmington, NC)
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Stevenson-Hendrick Honda Wilmington
Hendrick Automotive Group is hiring for a Full Time Service Advisor at Stevenson-Hendrick Honda in Wilmington, NC, voted #1 for Online Reputation!
Service Advisors are responsible for advising customers on vehicle maintenance, recommending warranty protections and potential cost savings, scheduling service appointments, and providing accurate repair estimates for labor/parts. As the first point of contact for our clients in the dealership service department, Service Advisors play an integral role in representing our commitment to EXCEPTIONAL customer service and automotive care.
Service Advisor Job Qualifications:
+ Valid Driver's License.
+ College Degree preferred.
+ 3 years of direct customer-facing experience (automotive or similar fast-paced environment).
+ Able to work Full Time, 5-days per week, business hours Monday - Saturday.
+ Able to greet customers, establish rapport, collaborate with technicians and mechanics to ensure understanding of vehicle problems and timely repairs/maintenance.
+ Able to monitor service maintenance progress to keep customers informed of status, delays, or any additional repairs needed.
+ Able to maintain customer service ratings (CSI) at or above company and manufacturer standards.
+ Able to manage customer service complaints and resolve issues to ensure customer satisfaction.
+ Able to learn dealership software programs such as Reynolds & Reynolds.
+ Able to communicate effectively with customers and company personnel.
+ Able to follow Safeguards rules and regulations.
Compensation:
+ $48,000 per year and above (Bi-weekly bonus/commission pay based on job performance).
Benefits:
+ Rewarding performance based pay plans and bonuses
+ Service Advisor Onboarding Program
+ The Best Dealership Facilities in the Area
+ 401(k) with Company Match
+ Largest privately owned auto group in the country, GREAT career growth potential
+ Paid Medical - NO COST Employee Healthcare and Prescription Plan
+ Generous paid time off/vacation and sick days
+ Basic Life Insurance
+ NO COST Employee Assistance Program
+ Paid Factory Training
+ Comprehensive employee recognition/rewards programs
+ Hendrick Automotive Group is a back-to-back winner of Automotive News' Best Dealerships to Work For Award
+ Successful Team approach with Doing Business the Right Way Focus
Skills Requirements:
Intermediate skills in Microsoft Office products. Ability and knowledge of the Dealership Management System and other web based applications utilized for operations.
Communication Skills:
Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.
Attendance Expectations:
The position requires regular and predictable attendance in-person at an automotive dealership. Scheduled shifts are typically 5-days per week, Department Hours Monday-Saturday, and may include holidays.
Physical Demands:
While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit.
May be exposed to load noise, vibration, exhaust fumes, and other service repair conditions.
Environment Demands:
Duties are generally performed in the service area. Responsibilities may include conducting road tests on customer vehicles. Work includes inspection of customer vehicles and frequent movement around the Service Department to convey information between customers and service technicians. Frequently interacts with customers, service manager and service technicians, and employees from various departments in the dealerships.
Verbal and Writing Ability:
Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.
Math Ability:
Ability to add, subtract, multiply and divide.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.
Hendrick Automotive Group's Core Values:
Servant Leadership
Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.
Teamwork through Trust & Respect
Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.
Integrity
Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.
Commitment to Customer Enthusiasm
Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.
Passion for Winning
Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.
Accountability at All Levels
Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.
Commitment to Continuous Improvement
Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.
This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company. #CB
Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf.
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