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Revenue Agent - Walk-ins (Revenue Tax Officer 1/2)

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Revenue Agent - Walk-ins (Revenue Tax Officer 1/2)

Salary

$2,922.00 - $5,734.00 Monthly

Location

Baton Rouge, LA

Job Type

Classified

Job Number

CSD-7925-AB

Department

Revenue-Office of Revenue

Division

Customer Service

Opening Date

07/09/2025

Closing Date

7/19/2025 11:59 PM Central

+ Description

+ Benefits

+ Questions

About this Job

At the Louisiana Department of Revenue, we are dedicated to fairly and efficiently administering the state’s tax laws to ensure compliance while providing exceptional customer service. We are committed to fostering public trust, enhancing economic growth, and maximizing revenue collection to support essential services that benefit all citizens of Louisiana.

We’re looking for aRevenue Tax Officer to join ourCustomer Service Division!

An ideal candidate should possess the following competencies:

+ Focusing on Customers: The ability to serve the needs of those who support and/or rely on the services provided.

+ Thinking Critically: The ability to generate ideas, manipulate ideas, and make unconventional connections to develop original approaches.

+ Using Data: The ability to use relevant and valid data to inform a recommendation for action.

Minimum Qualifications

MINIMUM QUALIFICATIONS:

Three years of experience in accounting, financial auditing, tax administration, tax policy or law, management analysis, or administrative services in a financial setting; OR

Six years of full-time work experience in any field; OR

A bachelor's degree.

EXPERIENCE SUBSTITUTION:

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be foundhere (https://apps01.civilservice.louisiana.gov/onestopjobinfo/DisplayJobSpec.aspx?JobCode=136570) .

Job Duties and Other Information

Job Duties:

In this role, you will:

+ Assist taxpayers, accountants, CPAs and attorneys to gather and analyze information, answer questions, resolve problems, and provide technical advice regarding notices for individual income and business taxes.

+ Conduct detailed analysis of accounts for which returns have been processed.

+ Receive and respond to email inquiries pertaining to tax due notices issued by the Department for individual income and business taxes.

+ Provide assistance with LDR's website and submissions of electronic payments.

Position-Specific Details:

Appointment Type: Probational, Promotional, Job Appointment, Detail to Special Duty or WAE

Career Progression: This position may be filled as a Revenue Tax Officer 1 or 2.

Compensation: The salary offered will be determined based on qualifications and experience.

This position has a Special Entrance Rate (SER) at each level:

The Revenue Tax Officer 1 (AS-612) has a starting rate of: $17.79/hourly; $1423.20 biweekly.

The Revenue Tax Officer 2 (AS-613) has a starting rate of: $19.04/hourly; $1523.20 biweekly.

This posting may be used to fill vacancies in other divisions available within the Louisiana Department of Revenue within 90 days of the closing date.

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

A Tax and Natural Disaster Clearance will be conducted on all selected applicants to validate the timely submission of tax returns and payments. It is a requirement that all Revenue employees must adhere to all tax laws of the State of Louisiana.

LA R.S.15:587.5, 587.6 and the IRS require the Louisiana Department of Revenue to conduct a criminal history records check of a prospective employee who will access federal tax information to perform job duties. Any applicant who receives and accepts a conditional offer of employment will require a completed criminal history records check prior to his or her first day of work.

How to Apply:

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

*Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumeswill notbe accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

If you are applying for a position using the baccalaureate option you may apply 90 days prior to receipt of your degree, however the effective date of the appointment cannot be prior to your graduation date. Please contact the HR representative listed below to ensure that your application is accepted as eligible.

For further information about this vacancy contact:

Alexis Bowser

Louisiana Department of Revenue

Human Resources Division

Baton Rouge, LA 70896

[email protected]

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:

Insurance Coverage More information can be found at https://info.groupbenefits.org/

Parental Leave– Up to six weeks paid parental leave

More information can be found athttps://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave – State employees receive the following paid holidays each year:

+ New Year's Day

+ Martin Luther King, Jr. Day,

+ Mardi Gras,

+ Good Friday,

+ Memorial Day,

+ Independence Day,

+ Labor Day,

+ Veteran's Day,

+ Thanksgiving Day and Christmas Day.

***** Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

+ Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video (https://lasersonline.org/wp-content/uploads/2016/07/Your\_Retirement\_System.mp4) to give you more detailed information about their system

+ Teacher's Retirement System of Louisiana (www.trsl.org),

+ Louisiana School Employees Retirement System (www.lsers.net), among others

01

LDR-Do you have any friends or family members who currently work for LA Department of Revenue? If so, please list their name(s) and relation to you. If not, please enter "N/A".

02

LDR- LA. R.S.15:587.5, 587.6 and the IRS require the Louisiana Department of Revenue ("LDR") to conduct a criminal history records check of a prospective employee who will access federal tax information to perform his job duties. If you are given a conditional offer of employment, a criminal history records check will occur before your first day of work. The check requires submission of your fingerprints that will be run through national and state databases to determine if any criminal offenses are connected to your name. Your name will also be run through local databases to check the same. After that, you will be subject to these checks, at minimum, every 5 years during your employment at LDR. Check the "Yes" box below to show your understanding of this information.

+ Yes

+ No

03

FC: Rate your ability to focus on customers based on our definition: The ability to serve the needs of those who support and/or rely on the services provided.

+ 1= I have no experience and/or am uncomfortable focusing on customers

+ 2= I have limited experience or require assistance to focus on customers

+ 3= I can focus on customers

+ 4= I can focus on customers and help others improve their ability to focus on customers

04

FC: Explain your rating by providing specific and relevant examples in the box below.

05

TCr: Rate your ability to think critically based on our definition: The ability to objectively question, analyze, interpret, and evaluate information to form a conclusion.

+ 1= I have no experience and/or am uncomfortable thinking critically

+ 2= I have limited experience or require assistance to think critically

+ 3= I can think critically

+ 4= I can think critically and help others improve their ability to think critically

06

TCr: Explain your rating by providing specific and relevant examples in the box below.

07

UD: Rate your ability to use data based on our definition: The ability to use relevant and valid data to inform a recommendation for action.

+ 1= I have no experience and/or am uncomfortable using data

+ 2= I have limited experience or require assistance to use data

+ 3= I can use data

+ 4= I can use data and help others improve their ability to use data

08

UD: Explain your rating by providing specific and relevant examples in the box below.

Required Question

Employer

State of Louisiana

Address

For agency contact information, please refer to

the supplemental information above.

Louisiana State Civil Service, Louisiana, 70802

Phone

(866) 783-5462

Website

http://agency.governmentjobs.com/louisiana/default.cfm

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