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Benefits Professional

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Benefits Professional

Salary

$56,000.00 - $57,000.00 Annually

Location

Denver, CO

Job Type

Full Time

Job Number

CU37235

Department

University of Colorado - System Administration

Opening Date

07/09/2025

Closing Date

7/22/2025 11:59 PM Mountain

FLSA

Determined by Position

Primary Physical Work Address

1800 Grant St., Denver, CO 80203

FLSA Status

Non-Exempt; position is eligible for overtime compensation.

Department Contact Information

[email protected]

Type of Announcement

This announcement is not governed by the selection processes of the classified personnel system. Applications will be considered from residents and non-residents of Colorado.

How To Apply

Online applications through the Colorado Jobs portal will not be accepted. Please follow instructions on the job announcement for submitting an application.

+ Description

+ Benefits

Department Information

To apply, please go to: https://cu.taleo.net/careersection/2/jobdetail.ftl?job=37235

Join Our Team and Make a Difference in Higher Education!

At the System Administration office at the University of Colorado, we are dedicated to building a workplace where everyone feels valued, supported, and empowered to thrive. Our office is committed to fostering a culture where employees find community, a sense of belonging, and the opportunity to contribute meaningfully to our mission and purpose.

By joining our team, you’ll have a direct impact on shaping the future of higher education. In addition to the Office of the Board of Regents, the University of Colorado’s system administration includes 19 units that provide essential services to CU’s campuses in Aurora, Boulder, Colorado Springs, and Denver, as well as the Office of the President. While not a part of any one campus, we are proud to serve in the centralized office for the University system. Together, we ensure CU continues to deliver outstanding education, groundbreaking research, and valuable service to our communities.

We believe in creating an environment where the unique experiences and perspectives of everyone are embraced, enriching the work we do and the strategic outcomes we pursue. If you’re passionate about making a difference, contributing to a dynamic team, and supporting a mission that matters, we encourage you to apply and be part of our journey.Learn more about CU System Administration (https://www.cu.edu/cu-careers/cu-system) .

Position Summary:

The Benefits Professional is an integral part of the Benefits Services team and is responsible for consultation with employees on their health and retirement benefit plans. This position assists employees who call or email the Benefits department and utilizes computer-based resources to review and retrieve information. The Benefits Professional uses their expertise and knowledge to assist Benefits Administration to meet the department’s service level expectations which include, but are not limited to, providing service, support, assistance, and counseling to university faculty, staff, retirees, and their dependents regarding the University of Colorado’s benefits plans.

This position educates current, new, and prospective faculty, classified staff, university staff, retirees, and surviving spouses on all university and state benefit programs, policies, and procedures by clarifying and interpreting applicable laws, regulations, and contract provisions.

This position reports to the Manager of Benefits Administration and is exempt from the State of Colorado Classified Staff system.

Where You Will Work:

Hybrid – this role is primarily remote with intermittent requirements to go to the uptown Denver office. While all qualified applicants are encouraged to apply, priority consideration will be given to candidates who reside in Colorado.

Description of Job

Duties and Responsibilities:

+ Serves as a caring problem solver and benefit guide to assist all employees, retirees, and dependents with their benefit inquiries.

+ Counsels all new, current, and retired employees and dependents on their health, disability, life insurance and retirement benefits via telephone, e-mail, appointment, or as a walk-in customer to enable employees to get accurate information.

+ Describes mandatory and supplemental retirement plan options and survivor benefits and explains eligibility and the enrollment process by clarifying and interpreting university and retirement plan policies.

+ Serves as a liaison between university, employee, and outside entities (e.g. Healthcare and Retirement Plan Providers) to resolve benefit, eligibility, or claims issues.

+ Tracks all work and customer communication using the Cherwell Ticketing system.

+ Contributes to communications and website information as appropriate by tracking and reporting frequently requested information or new developments.

+ Prepares written information for employees, departments, and vendors as requested.

+ Updates and maintains integrity of Human Capital Management (HCM) system’s employee and dependent database by reviewing, auditing, and correcting payroll and benefit documents and data entry.

+ Prepares adjustments to pay records by preparing and entering adjustments and requesting refunds or one-time payments as appropriate.

+ Reviews reports as needed to provide information on topics such as incorrect benefit codes, data set-up, and employee payments.

+ Determines appropriate user data entry for transferring (in or out) employees, including determining when to pay out leave balances (or transfer), benefits deductions.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Minimum Qualifications:

+ Bachelor’s degree from an accredited institution of higher education, or equivalent professional experience (professional experience may be substituted for the educational requirement on a year-for-year basis)

+ One (1) year of professional experience in a Human Resources, Insurance, or a Customer Service related role.

Preferred Qualifications:

+ Two (2) years of professional experience in a Human Resources, Insurance, or a Customer Service related role.

+ Experience with the benefits/personnel administration of medical, dental, flexible spending, COBRA, savings plans, and/or defined contribution retirement plans.

+ Knowledge about HMO, PPO and POS healthcare plans, IRC Section-125, Flexible Spending plans, ACA and/or COBRA regulations.

+ PeopleSoft HCM experience.

Knowledge, Skills, and Abilities:

+ Serves as a caring problem solver and benefit guide to assist all employees, retirees, and dependents with their benefit inquiries.

+ Counsels all new, current, and retired employees as well as dependents on their health, disability, life insurance and retirement benefits via telephone, e-mail, appointment, or as a walk-in customer to enable employees to get accurate information.

+ Describes mandatory and supplemental retirement plan options and survivor benefits and explains eligibility and the enrollment process by clarifying and interpreting university and retirement plan policies.

+ Serves as a liaison between university, employee, and outside entities (e.g. Healthcare and Retirement Plan Providers) to resolve benefit, eligibility, or claims issues.

+ Tracks all work and customer communication using the Cherwell Ticketing system.

+ Contributes to communications and website information as appropriate by tracking and reporting frequently requested information or new developments.

+ Prepares written information for employees, departments, and vendors as requested.

+ Updates and maintains integrity of Human Capital Management (HCM) system’s employee and dependent database by reviewing, auditing, and correcting payroll and benefit documents and data entry.

+ Prepares adjustments to pay records by preparing and entering adjustments and requesting refunds or one-time payments as appropriate.

+ Reviews reports as needed to provide information on topics such as incorrect benefit codes, data set-up, and employee payments.

+ Determines appropriate user data entry for transferring (in or out) employees, including determining when to pay out leave balances (or transfer), benefits deductions.

Supplemental Information

How to Apply:

For full consideration, please attach the following as separate documents to your application athttps://cu.taleo.net/careersection/2/jobdetail.ftl?job=37235:

+ A cover letter identifying the job specific minimum qualifications you possess

+ A resume including any and all relevant experience to be accurately assessed against the qualifications listed in the posting.

Benefits: With our unparalleled range of benefits, including top-notch healthcare, comprehensive wellness programs, enriching professional development, and a dynamic work-life balance, we ensure your holistic growth and happiness.

+ No-cost or low-cost medical & dental plan options, some inclusive of IVF assistance.

+ Disability, Life, Vision Insurance options.

+ Multiple retirement planning options including a mandatory 401(a) plan where CU contributes 10% of your gross pay, a 401k or 403b plan and a 457 deferred compensation plan.

+ Pre-tax savings plans, such as Health care and Dependent care flexible spending accounts.

+ Embrace a healthy work-life balance with ample sick and vacation leave, along with at least 12 paid holidays. This includes a dedicated week off for winter break.

+ 6 weeks of parental leave to adjust to the joys of parenthood.

+ A tuition benefit program for you and/or your dependents.

+ Free RTD EcoPass and Free Onsite Parking at our 1800 Grant Street Office.

+ Many additional perks & programs with the CU Advantage (https://advantage.cu.edu/) .

Additional taxable fringe benefits may be available.

For more information on benefits programs, please review ourComprehensive Benefits Guide (https://www.cu.edu/node/183087) .

Access ourTotal Compensation Calculator (https://www.cu.edu/node/153125) to see what your total rewards could be at CU. (This position is a University Staff position)

Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.

Employer

State of Colorado

Address

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Website

https://careers.colorado.gov/

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