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Joint Agency Interoperability Head of Product

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Joint Agency Interoperability Head of Product

Salary

$160,000.00 - $185,000.00 Annually

Location

Denver Metro, CO

Job Type

Full Time

Job Number

IHA 70037 06/11/2025

Department

Colorado Department of Human Services

Division

Admin Solutions

Opening Date

06/25/2025

Closing Date

7/20/2025 11:59 PM Mountain

FLSA

Determined by Position

Primary Physical Work Address

Department of Human Services 1575 Sherman St. Denver, CO 80203

FLSA Status

Exempt; position is not eligible for overtime compensation.

Department Contact Information

[email protected]

Type of Announcement

This announcement is not governed by the selection processes of the classified personnel system. Applications will be considered from residents and non-residents of Colorado.

How To Apply

Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.

+ Description

+ Benefits

+ Questions

Department Information

The Colorado Constitution, Article XII, Section 13 requires that applicants for state classified government jobs be residents of Colorado

We are CDHS

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CDHSCareers

About Us

If your goal is to build a career that makes a difference, consider joining the dedicated people of theColorado Department of Human Services (https://www.colorado.gov/cdhs) (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. In addition to a great location and rewarding and meaningful work, we offer:

+ Strong, secure, yet flexible retirement benefits including aPERA Defined Benefit Plan or PERA Defined Contribution Plan (https://www.copera.org/) www.copera.orgplus 401(k) and 457 plans

+ Medical and dental health plans (https://www.colorado.gov/pacific/dhr/benefits)

+ Employer supplementedHealth Savings Account (https://www.colorado.gov/pacific/dhr/hsa)

+ Paid life insurance

+ Short- and long-term disability coverage

+ 10 paid holidays per year plus vacation and sick leave

+ BenefitHub (https://stateofcolorado.benefithub.com/) state employee discount program

+ Employee Wellness program MotivateMe (https://www.colorado.gov/pacific/dhr/wellness)

+ Excellent work-life programs, such as flexible schedules, training and more

*Some positions may qualify for the Public Service Loan Forgiveness Program. For more

information, go tohttps://www.colorado.gov/pacific/dhr/student-loan-forgiveness-programs

Our Culture & Environment

Our vision is that the people of Colorado will be safe, healthy, and prepared to achieve their greatest aspirations. Through our core values listed below, CDHS staff are committed to:

+ Making decisions with, and acting in the best interests of the people we serve, because Colorado's success depends on their well-being

+ Sharing information, seeking input, and explaining our actions because we value accountability and transparency

+ Managing our resources efficiently because we value stewardship

+ Promoting a positive work environment, and supporting and developing employees, because their performance is essential to Colorado's success

+ Meaningfully engaging our partners and the people we serve because we must work together to achieve the best outcomes

+ Committing to continuous learning because Coloradans deserve effective solutions today and forward-looking innovation for tomorrow

We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities.

Description of Job

This is a Hybrid position - 2 days in office and 3 days remote

Preferred Office Days are Monday, Tuesday or Wednesday

JAI what is it?

The Joint Agency Interoperability (JAI) program identifies and implements cross-program and cross-departmental software solutions, integrating business processes, technology, and data to ensure system interoperability. Several different technology systems are used by state agencies and county human services departments to administer various programs that provide medical coverage, food, cash, child care, and child welfare assistance to approximately 2 million Coloradans. Joint Agency Interoperability (JAI) ensures a more consistent, efficient, effective, and unified experience and holistic data view across these systems, programs, and counties, which enables us to better deliver services to Coloradans and monitor and improve service delivery. Example products include a unified workflow management system, an electronic document management system, an analytics and reporting solution, and an identity resolution service, tying together all counties and four state case management systems (CBMS, Trails, ACSES, and CHATS) to enhance service delivery to Coloradans and improve the efficiency and effectiveness of state and county Human Services staff.

JAI is a partnership between Colorado state agencies (Colorado Department of Human Services (CDHS), Department of Health Care Policy and Financing (HCPF), Colorado Department of Early Childhood (CDEC), and the Governor’s Office of Information Technology (OIT)), Colorado counties, and Federal partners.

What will you be doing?

The Head of Product (HoP) for JAI is a new role that serves as the day-to-day executive leader responsible for JAI. The HoP creates and leads a cross-disciplinary team across multiple Colorado departments, collaborating closely with CDHS, HCPF, CDEC, OIT, and contracted vendors to define and implement JAI solutions to meet the needs of program users, system users, and State program administrators. Part of this role is to advance product maturity and best practices to ensure JAI solutions deliver desired outcomes and are continually improved as needs evolve.

This position reports to the Chief of Product for the Colorado Benefits Enrollment and Eligibility Systems (CoBEES), has supervisory authority over the JAI staff and is a collaborative peer with the product leadership across departments for systems within the interoperability ecosystem.

Job duties include, but are not limited to, the following:

+ Define and drive product vision and strategyfor JAI technologies, including short- and long-term roadmap planning, prioritization, and alignment with state and county goals.

+ Translate strategy into actionable plans, including clear product requirements, KPIs, and performance metrics to guide development and measure success.

+ Build and lead cross-functional teams and vendors, providing strategic and operational oversight to ensure effective implementation and high-quality product outcomes.

+ Establish governance structuresto manage the full product lifecycle from ideation to adoption across all counties and agencies.

+ Engage and manage stakeholders, including county leaders, senior state leadership from CDHS, HCPF, CDED, and OIT, governance bodies, and the public.

+ Oversee and align multiple product workstreams, ensuring integration and interoperability across systems.

+ Lead user-centered design efforts, fostering a culture of user research, testing, accessibility, and continuous improvement to meet the needs of diverse users.

+ Manage product budgets and financials, including vendor contracts, payment approvals, risk mitigation, and budget planning for future initiatives.

+ Ensure technology solutions meet regulatory, program, and user needs, and resolve escalations or performance issues with vendors and internal teams.

+ Coordinate cross-agency collaborationand integration across systems like CBMS, Trails, ACSES, and CHATS, ensuring alignment with broader state technology strategies.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Important Note:Please review your application to ensure completion. For the most equitable applicant experience, HR considers only the contents of your application to determine meeting minimum qualifications and for the comparative analysis process. Experience is calculated on a full-time equivalency basis, therefore, it is important to accurately notate the hours you averaged per experience section entry. Volunteer work or related type of experience may be used to meet the qualifications but must be clearly documented. It is paramount that in the experience portion of the application, the applicant describes the extent to which they possess the education, experience, competencies and background as they relate to the duties outlined in the job announcement.

Minimum qualifications:

At least nine years of professional experience in a technology-related role, ideally in product management or software engineering. Three (3) years to include executive-level product ownership or technical leadership of a technology in a complex stakeholder environment.

OR

*Education and Experience:

Bachelor's degree AND at least five years of professional experience in a technology-related role, ideally product management or software engineering. At least three of those years should involve executive-level product ownership or technical leadership of a technology in a complex stakeholder environment.

Substitutions:

+ Additional appropriate experience will substitute for the required education on a year-for-year basis.

Preferred Qualifications:

+ Extensive product management experience (10+ years) leading the development of roadmaps, defining outcomes, and delivering complex technology solutions through agile methodologies (e.g., roles such as Head of Product, Product Director, Product Manager, or other equivalent roles).

+ Proven leadership in matrixed environments , managing cross-functional teams and large-scale projects involving in-house staff, contractors, and third-party platforms.

+ Skilled in stakeholder engagement , navigating complex governance structures and aligning multi-agency priorities in highly regulated environments.

+ Strong domain knowledge of public program eligibility systems, health and human services programs, and the needs of vulnerable populations.

+ Hands-on experience with interoperability and data integration , including identity resolution, data sharing, analytics, and governance solutions.

+ Expertise in document and workflow management systems , and delivering iterative product improvements, prototypes, and pilots.

+ Deep commitment to user-centered design , with experience translating user research findings into solutions for diverse technical and work contexts.

+ Track record of cross-functional collaboration , including with finance, HR, legal, and compliance teams, to successfully launch and sustain new products or teams.

Conditions of Employment:

The successful candidate in this position must be willing and available to submit to the following conditions:

+ Must be willing to submit to and able to successfully pass a criminal background check

+ This position will have to travel to conduct job duties

+ Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application and provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position. Absent extraordinary circumstances, prior disciplinary termination, or resignation in lieu of termination will disqualify the applicant from future State employment with CDHS.

Supplemental Information

How to Apply (PLEASE READ CAREFULLY)

Applicants are encouraged to attach a cover letter and resume to their application.

Please note that ONLY your State of Colorado job application will be reviewed during the initial screening; if you submit a resume and cover letter, they will be reviewed in later stages of the selection process. Therefore, it is paramount that you clearly describe all of your relevant experience on the application itself. Applications left blank or marked "SEE RESUME" will not be considered.

Your application will be reviewed against the minimum qualifications for the position. If your application demonstrates that you meet the minimum qualifications, you will be invited to the comparative analysis process, which is described below.

Comparative Analysis Process

The comparative analysis process for this position may consist of a structured application review, and a structured interview depending on the number of qualified applicants.

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

ADAAA Accommodations:

CDHS is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Nancy Schmelzer, at [email protected] or call 1-800-929-0791.

Toll Free Applicant Technical Support: If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV technical support at 855-524-5627 Mon-Fri between 6 am and 6 pm (Pacific Time). Helpful hints: if you are having difficulty uploading or attaching documents to your application first, ensure your documents are PDF or Microsoft Word files, and second, close the document before you attempt upload (attach) it.

For Recruiting questions, please contact [email protected]

~THE STATE OF COLORADO IS AN EQUAL OPPORTUNITY EMPLOYER~

Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.

01

Your legal name is used in the hiring process for background checks. Did you use your full legal name in your application?

+ Yes

+ No

02

The bottom of this job announcement provides links to additional information on how to apply, the assessment process, toll free applicant technical support, and about how the State of Colorado is an equal opportunity employer. Please acknowledge below that you have read the information provided in these links.

+ This information is available to me and I have read this information

+ I am unable to access the links with this information on the job posting. (If you select this option please contact the recruiter, whose information is listed on this announcement, so that they can send this information directly to you.)

03

Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application. In the space below, please provide an explanation as to why the prior termination or resignation should NOT disqualify your application from the current position.

04

If you are a current or former State of Colorado employee, please list your employee number.

05

Why are you interested in this position?

06

What experience (if any) do you have with building technology for public assistance programs, government, or highly regulated industries?

07

Does your expected annual salary align with our range of $160,000 - $185,000?

+ Yes

+ No

Required Question

Employer

State of Colorado

Address

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Website

https://careers.colorado.gov/

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