• Collector - Collector Senior

    American Electric Power (Shreveport, LA)


    Job Posting End Date

     

    07-20-2025

     

    Please note the job posting will close on the day before the posting end date.

    Job Summary

    Responsible for the collection of delinquent non-electric accounts billed in PeopleSoft. Perform inbound and outbound collection calls to obtain payment. Work cross functionally with all areas of AEP to provide collection services for all type of non-electric billings.

    Job Description

    **_American Electric Power (Nasdaq: AEP) was named on Forbes magazine’s_** America’s Best Large Employers 2025 list (https://www.forbes.com/lists/best-large-employers/)

     

    Collector (Salary Grade 2)

     

    Collector Sr (Salary Grade 3)

    What You'll Do:

    + Maintain and organize assigned invoices and customers.

    + Perform activities for the collection of delinquent non-electric accounts through direct and indirect contact with customers by sending delinquent notices, making outbound calls, and receiving customer calls.

    + Perform activities to locate delinquent customers through research, verify and update customer accounts.

    + Work with other departments and Business Units to provide customers with back up details as needed.

    + Negotiate arrangements, obtain signed agreements, and monitor for payments until account is paid in full.

    + Handle confidential Personally Identifiable Information (PII) with customer payment by credit card.

    + Run queries in PeopleSoft to check for payments, customer information, etc.

    + Determine if written-off invoices should be placed with outside collection agency, to Legal, or if no further collection action should be taken.

    + Process check requests for Special Billing curtailment customers and update spreadsheets.

    + Investigate customer disputes by working with internal resources to reach resolution.

    What We're Looking For:

    Collector (Salary Grade 2)

    **Education:** High school diploma or GED required.

    **Experience:** Minimum of 2 years' experience in collections or customer service.

    Collector Sr (Salary Grade 3)

    **Education:** High school diploma or GED required.

    **Experience:** Minimum of 3 years' experience in collections or customer service.

    Other Must Haves:

    + Basic computer skills in Windows based systems.

    + Strong communication and negotiation skills.

    + Multitasking skill and good attention to details.

    + Can work occasional overtime.

    Where You'll Work:

    **Onsite:** 6300 Line Avenue, Shreveport, LA 71106

    What You'll Get:

    **Expected Salary:** $22.00-$24.00 per hour (USD)

     

    Compensation Data

    Compensation Grade:

    SP20-002

    Compensation Range:

    $18.32-22.90 USD

     

    The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

     

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    It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.