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Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

About the Role

We are looking for a Jira administrator to join our onsite Tools Team. This team is responsible for the administration and continuous improvement of Jira and GitLab across the company. You will play a key role in managing user access, optimizing workflows, and supporting teams with reporting, configuration, and tooling needs. This position is ideal for someone who enjoys working with core systems and helping teams use them more effectively.

Responsibilities

Administer and maintain Jira and GitLab, including user access, group management, workflows, and configuration schemes

Support and streamline onboarding by ensuring timely and accurate access to tools

Lead the cleanup and consolidation of custom fields, workflows, and schemes to reduce clutter and improve Jira performance

Develop dashboards, filters, and reports that help teams track and manage their work

Partner with the Data Team to support integration of Jira data into Snowflake

Leverage Python scripting to automate auditing, reporting, and governance of Jira configurations

Serve as the subject matter expert and internal point of contact for Jira and GitLab usage, troubleshooting, and best practices

Contribute to tool documentation, process improvements, and governance practices that scale with the organization

Qualifications

Strong experience administering Jira, including configuration of workflows, permissions, and custom fields

Familiarity with GitLab group and project structures

Proficiency in Python for scripting against REST APIs (e.g., Jira, GitLab, ServiceNow)

Ability to identify tooling inefficiencies and automate manual tasks

Excellent problem-solving and analytical skills

Strong communication and collaboration across engineering, product, and data teams

Service-oriented mindset with the ability to handle access and support requests efficiently

Two or more years of experience supporting tools in a technical environment

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Talent.

Vivint, an equal opportunity employer, does not consider any protected traits (e.g., race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring—under federal, state, and local laws. We are a drug-free environment. We do not conduct pre-employment drug screening; however, we do conduct random drug testing on site.