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Camping World is the camping and recreational vehicle enthusiast's one-stop-shop for everything they need to enjoy living in and traveling in their RV. Along with over 10,000 RV parts and accessories, we also offer a full selection of new and used RVs for sale; RV and tow vehicle service and maintenance; collision centers; detail and refurbishment centers known as the RV Spa, technical advice from knowledgeable experts; and hard-to-find parts.

Founded in 1966, Camping World has grown from a single store in Bowling Green, Kentucky to the nation's number one retailer of RVs, RV accessories and RV-related services. With over 130 SuperCenters nationwide, a state-of-the-art call center and an award-winning website, we are uniquely positioned to serve the needs of camping and RVing families, whether they enjoy weekends outdoors in a pop-up trailer or live full-time in a custom coach. Our growing network of products and services provides campers and RVers the security of a trusted, established name to turn to when they are ready to buy or trade their RV; when they need service, repair or professional installation; when they want to find ways to make travel more convenient or affordable, and when they need specialized accessories designed for the RV and outdoor lifestyle.

Camping World and Good Sam is looking for a Call Center Specialist to join our growing team!

The Call Center Specialist provides Good Sam Elite Members with Technical Support when the Elite Member calls the RV Technical Help Line.

Essential Job Functions:

+ Answer in-coming calls from Good Sam Elite members and assist with questions about RV accessories and how to handle RV disablement situations

+ Connect Elite Members with RV Repair facilities when necessary for repairs that cannot be corrected over the phone

+ Connect Elite Members with Roadside Assistance when necessary for RV disablement situations

+ Provide Elite Members with technical information, diagrams, instructions by text or email

+ Perform customer follow-up to ensure technical issues(s) are resolved

+ Perform other miscellaneous duties as assigned

Essential Job Skills:

+ High School diploma or equivalent preferred

+ Minimum 3 years of service technician experience

+ RVIA certification preferred

+ Previous Call Center Experience is a plus

+ Effective communication skills required

+ Must have a customer-focused mentality

+ Basic Computer skills

+ Good organizational and follow-up skills required

General Compensation Disclosure

The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Camping World, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated.

Pay Range:

$23.63-$28.56 Hourly

In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.com

We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.