• Desktop Support Associate

    St. Mary's Healthcare (Amsterdam, NY)


    St. Mary’s Healthcare has been named a 2025 Times Union Top Workplace . We are the first acute care hospital in the Capital Region to earn the distinction since the Times Union launched the recognition program 14 years ago.

     

    Job Requisition: REQ3715 Employment Type: Full-Time Shift: Days Hours Per Week: 40 hours

     

    Hiring range: $ 19.38-$25.20 The actual compensation for this position will be determined based on experience and other factors permitted by law.

     

    Technical Expertise Breadth and Depth

     

    + Possesses basic understanding of the principles of information technology with working knowledge in one or two technology environments. Applies technical knowledge under guidance, supervision and well-defined work direction. Adapts and learns new procedures readily.

     

    Analytical Skills

     

    + Chooses from established procedures to address work problems. Can direct people to the correct resource to get their problem resolved.

    Customer Service Role:

    + Forms productive relationships with internal customers by listening, clarifying, and responding effectively. Cooperates with and works effectively with all associates within the organization.

     

    Communications Skills

     

    + Responsible for writing fundamental documentation in a clear, concise manner, adhering to standards. Shares knowledge effectively within the work team. Able to verbally communicate clearly and professionally when providing Service Desk support over the phone and/or email.

     

    Relevant IT Experience

     

    + Typically requires 1-2 years of relevant experience and Associates Degree or equivalent.

    Representative Duties

    + Creates and Updates departmental documentation in a clear manner

    + Provides 1st level desktop and user support face-to-face and Service Desk phone support

    + Administers installed technologies, following approved processes and procedures.

    + Promotes technical standards

    + Participates in the implementation of technologies under guidance from senior staff.

    + Sets up, terminates and updates security access.

    + Must be available to work any shift within Service Desk support coverage of Monday - Friday 7am - 7pm and On-Call rotation after hours, weekends + Holidays

    + Field calls as a Customer Service Representative of the Service desk.

    + Must be able to speak, read, write and follow instructions in English.