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Job Description:

Job Summary

Director leads analytics and insights team taking a holistic view of the customer across all lines of business and customer touchpoints. Delivers actionable recommendations leveraging a variety of data, research, and analytics techniques. Collaborates with multiple cross functional partners such as marketing, loyalty, merchandising, pharmacy operations, digital product, and finance to drive impactful enterprise initiatives. Particular focus areas for the role will include support for customer strategy, loyalty programs, cross channel customer engagement and digital commerce.

Job Responsibilities

+ Builds the formal frameworks and methodologies for approaching major strategic issues both leveraging existing resources and creating new innovative concepts across the Company for area of expertise

+ Ensures process and structural fit with key stakeholders

+ Performs as a focal point for cross-functional teams and liaison to stakeholders in developing and implementing frameworks

+ Develops effective working relationships with stakeholders to achieve targeted goals and/or solutions

+ Counsels key stakeholders on areas of expertise

+ Partners cross-functionally to translate and define business needs for area of responsibility to execute against

+ Strategically partners cross-functionally to develop the strategies and actionable roadmap to meet goals

+ Develops short- and long-range strategies, plans and actionable goals

+ Oversees implementation of procedures, processes, and policies that have significant impact upon the organization

+ Makes recommendations for the formulation of the strategies and operating plans of the specified area of responsibility, then, based on prevailing conditions executes or adjusts the operating plans of the business unit directed

+ Shares complex information related to areas of expertise

+ Interacts with senior management to keep abreast of objectives

+ Interacts with direct reports and peers in management / customers / vendors to interpret information and improve cross-functional processes and programs

+ Builds and enhances key internal and external contacts

+ Sets financial, operational and quality objectives and develops/oversees operating plans for the area of responsibility

+ Ensures growth and optimization of consumer awareness, market share and/or specified initiatives

+ Reviews the competitive marketplace and makes recommendations for adjustments to operational activities based upon identified information

+ May develop budget for specified area of responsibility and delivers against business goals/objectives

+ Analyzes performance drivers, proactively determines actionable strategy, and then contributes to identifying solutions for mitigation and/or optimization to achieve overall business goals

+ Directs teams accountable for daily operations

+ Oversees and directs the work of managers, senior managers and their subordinates. Obtains and allocates resources to meet operating plans

+ Ensures the ongoing training and development of direct reports

+ Develops and mentors staff through on-boarding, open communication, training and development opportunities and performance management processes; builds and maintains employee morale and motivation; ensures the team is appropriately staffed with required competencies; fosters a diverse and inclusive workplace

About Walgreens

Founded in 1901, Walgreens (www.walgreens.com) has a storied heritage of caring for communities for generations, and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni-channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

Walgreens is the flagship U.S. brand of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader. Its retail locations are a critical point of access and convenience in thousands of communities, with Walgreens pharmacists playing a greater role as part of the healthcare system and patients’ care teams than ever before. Walgreens Specialty Pharmacy provides critical care and pharmacy services to millions of patients with rare disease states and complex, chronic conditions.

The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. To review benefits, please visit jobs.walgreens.com/benefits More Company information is available at www.walgreensbootsalliance.com .

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**Job ID:** 1636827BR

**Title:** Director, Customer & Omni Experience Insights

**Company Indicator:** Walgreens

Employment Type:

**Job Function:** Marketing

**Full Store Address:** 200 WILMOT RD,DEERFIELD,IL 60015

**Full District Office Address:** 200 WILMOT RD,DEERFIELD,IL,60015-04620-00001-2

External Basic Qualifications:

+ Bachelor's degree and at least 6 years of experience in promotions, marketing, retail, analytics, pricing, consumer packaged goods, insights, consumer research, vendor collaboration, inventory, category management and/or business analysis

+ OR High School/GED and at least 9 years of experience in promotions, marketing, retail, analytics, pricing, consumer packaged goods, insights, consumer research, vendor collaboration, inventory, category management and/or business analysis

+ Experience establishing & maintaining relationships with individuals at all levels of the organization, including the executive level

+ Experience developing strategic initiatives which align with business goals and budget

+ Experience identifying operational issues and recommending and implementing strategies to resolve problems

+ Experience leading cross-functional teams

+ Experience interacting at the executive level

+ Experience managing client-facing programs

+ At least 2 years of experience contributing to financial decisions in the workplace

+ At least 3 years experience of direct leadership and/or cross functional team leadership

+ Willing to travel up to 10% of the time for business purposed (within state and out of state)

Preferred Qualifications:

+ Master's Degree or MBA

+ Experience supporting cross-channel stakeholder strategy and execution

+ Expertise in digital engagement measurement, optimization, and best practices

+ Experience using syndicated data sources such as Circana, Numerator, Nielsen, etc

+ Experience with analytics & data visualization platforms such as Adobe, APT, or Power Bi

+ Proficiency extracting data with SQL

+ Ability to synthesize data from multiple sources and turn into concise, actionable recommendations

+ Experience building and delivering presentations for executive level audiences

We will consider employment of qualified applicants with arrest and conviction records.

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