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IT Support Analyst

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IT Support Analyst

Salary

$5,240.00 - $5,842.00 Monthly

Location

Brighton, CO

Job Type

Full Time

Job Number

JCA-ITTECH-071025

Department

Office of the State Public Defender

Opening Date

07/10/2025

Closing Date

7/17/2025 11:59 PM Mountain

FLSA

Determined by Position

Type of Announcement

This position is open only to Colorado state residents.

Primary Physical Work Address

4710 E. Bromley Lane | Brighton, CO 80601

Department Contact Information

[email protected]

How To Apply

Online applications through the Colorado Jobs portal will not be accepted. Please follow instructions on the job announcement for submitting an application.

+ Description

+ Benefits

Department Information

Colorado’s Office of the State Public Defender (OSPD) maintains a reputation as one of the top organizations in the nation specializing in the delivery of indigent criminal defense. We operate as an independent agency within the Judicial Branch of Colorado State Government with nearly 1,000 dedicated employees assigned to twenty-one Regional Trial Offices, a centralized Appellate Division, and a centralized Administrative Office. The mission of OSPD is to defend and protect the rights, liberties and dignity of those accused of crimes who cannot afford to retain counsel. We do so by providing constitutionally and statutorily mandated representation that is effective, zealous, inspired and compassionate. We seek to hire professionals who are dedicated to furthering our mission and demonstrate compassion in their service to our clients. We are a fast-paced, team-oriented environment, where self-motivation and a personal commitment to high performance are important attributes for success.

TO APPLY

Please apply through the link below

https://secure7.saashr.com/ta/6145154.careers?ShowJob=537360260

Description of Job

This classification describes a journey-level experienced technician in the information technology series, responsible for providing a full range of technical assistance and end-user support daily in both onsite and remote helpdesk environments; and, participating in overall support, maintenance and monitoring of servers, storage, applications, equipment and related systems and infrastructure. This position reports directly to the centralized IT End User Support Manager, but employees must be able to perform routine assignments and day-to-day activities within their assigned locations independently. Responsibilities also include performing project-based technical support under the guidance of more senior IT professionals. Positions apply training and experience in the application of standards, procedures and methods to accomplish assigned tasks. Work requires the ability to assess and research solutions to a range of routine and semi-routine technical matters to the occasional moderately complex issues in the implementation and maintenance of computer operating systems, software, hardware, communications, and related equipment and devices in support of user and enterprise systems and infrastructure.

Duties and Responsibilities

(Employees must be able to perform the essential functions of the job, with or without reasonable accommodation.)

•

As a member of the IT Helpdesk team, provides journey-level technical assistance and end-user support in response to helpdesk requests, either in a remote helpdesk environment or onsite, as required. Answers questions and gathers information from users to diagnose and prioritize problems; and, prioritizes issue resolution based on available resources and the nature of the problem reported.

•Provides ongoing technical assistance and end-user support through regularly scheduled coverage onsite at assigned regional offices. Performs research, analysis, troubleshooting and resolution of a variety of routine and semi-routine to moderately complex issues related to in-house or vendor supported software applications, Active Directory, hardware, multiple networks, operating systems, storage servers, desktops, mobile devices, and peripheral and audio-visual equipment. Tests and syncs files in order for users to access discovery files.

•Provides onsite technical assistance and support of urgent natures to users in courtrooms or other locations as required. Collaborates with IT staff in court system and jail system to ensure equipment is setup and operating appropriately.

•Prepares documentation on issues in the helpdesk tracking system, including a description of the problem, status and resolution. Closes tickets as problems are resolved.

•Prepares documentation on operating procedures as a reference point for new staff and helpdesk technicians.

•Provides onsite support to the senior administrators and specialists in maintaining and rolling-out updates and installs on servers, systems, applications and equipment in the regional offices, as required, including:

installation, maintenance, upgrades and troubleshooting of systems hardware and software in accordance with standards and project/operational requirements.

Provision, installation and configuration of new servers and rebuilding of existing servers.

oManagement of applications on support servers that provide access control, systemupdates, anti-virus, software installation, asset management, and system monitoring.

oOngoing performance tuning, hardware upgrades and resource optimization as requiredon agency wide systems.

•Provisions, installs, configures and reconfigures end user equipment including desktops,laptops, mobile devices, hot-spot devices, landline and cell phones, and printers.

•Administers inventory for each site and conducts semi-annual site surveys and catalogues allperipherals and equipment in each office.

•Conducts routine monitoring and testing of backups of system servers and monitoring of serverhardware status, event logs, and performance within defined procedures and under theguidance of a senior IT professional.

•Assists and provides back-up coverage for the Helpdesk Technicians in answering andresponding to helpdesk phone and email requests, as needed.

•Frequently travels to assigned regional offices within the State of Colorado, which may includeoccasional overnight travel. When assigned to a State vehicle, records mileage, ensures full fueltank, and maintains and tracks service on State vehicle.

•Works with vendors for services and repairs in accordance with service agreements and IT policy and procedures. Keeps manager informed of potential costs and timelines for services.

•Participates in the IT department’s planning and implementation of networking and telecommunications projects for the agency. Provides support for designated projects, working with respective engineers and vendors to complete project.

•

Performs all duties to ensure compliance with applicable laws and practices to promote diversity, equity, and inclusion

•Performs other duties, as assigned.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Education and Experience:

Associate’s degree in computer science or a related field and three years’ experience working in a helpdesk, technical support environment, with a variety of operating systems, servers, application software, hardware, peripheral equipment, and mobile devices.

•Equivalent education, training, or experience that demonstrates the knowledge, skills, and competencies required to perform at this level may substitute for the stated minimum qualifications.

Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.

Employer

State of Colorado

Address

See the full announcement by clicking

the "Printer" icon located above the job title

Location varies by announcement, Colorado, --

Website

https://careers.colorado.gov/

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