• IT Mission Operator (Ci Poly)

    Insight Global (Las Cruces, NM)


    Job Description

    Panama Shift

    12 hours a day, Panama Schedule (2 on, 2 off, 3 on, 2 off, 2 on, 3 off), rotation of shift occurs every 3 months. 0600-1800, 1800-0600

     

    Support duties include monitoring, recognition, evaluation, and correction of system and network problems.

     

    Responsible for maintaining a privileged user level of access, across numerous high priority systems.

     

    Daily interface with government and partner country senior leadership, system operators and engineers at site and across the enterprise.

     

    Interpret system documentation and records problems in logging and discrepancy reporting tools

     

    Collect data describing the environment at the time of the failure

     

    Serve as a single point of contact for monitoring, troubleshooting, and anomaly resolution. Performs routine software functions as required

     

    Escalate problems to Tier 2 level as required, perform call-ins as necessary

     

    Coordinate with any required resources across the enterprise to resolve operational issues

     

    Work with other 24x7 engineering crews across multiple locations providing enterprise level maintenance support, with high customer visibility into all actions and response

    PR: 60-65/HR

    Salary: 100-125,000 (Some Flexibility depending on years of experience)

     

    We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

     

    To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

     

    Skills and Requirements

     

    TS/SCI with Poly required

     

    Must have a current DODI 8570.01-M IAT Level II Certification, Security+ Certification

     

    AA Degree in a related technical discipline and related knowledge or ability to troubleshoot operational systems supported by this program OR the equivalence of 3-5 years direct experience in lieu of a degree

     

    Must have a broad knowledge of high priority systems across a multi-location enterprise

     

    Good communication skills for the effective and accurate exchange of information across a multi-location enterprise, with customer visibility into crew-based actions and response

     

    Must be able to work a non-standard work week, weekends, and holidays; 12-hour shift work expected in support of 24x7 operations. System administration experience to include UNIX, Linux, and Windows platforms

    Experience with virtualization technologies and software such as VMware null

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].