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About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $15 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next.** **But the heartbeat of SHI is our employees – all 6,000 of them.** **If you join our team, you’ll enjoy:

+ **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.**

+ **Continuous professional growth and leadership opportunities.**

+ **Health, wellness, and financial benefits to offer peace of mind to you and your family.**

+ **World-class facilities and the technology you need to thrive – in our offices or yours.**

Job Summary

The Sr. Inside Account Executive at SHI International provides guidance and mentorship to Inside Sales Executives, fostering their professional growth while developing strategic plans for key accounts to drive growth and customer satisfaction. This role involves advanced prospecting techniques, building relationships with key stakeholders, and assisting customers with complex IT solutions. The executive manages large-scale projects, collaborates with internal resources for comprehensive customer solutions, and analyzes sales performance metrics to ensure targets are met and continuous improvement is achieved.

Job Summary

The Sr. Inside Account Executive at SHI International provides guidance and mentorship to Inside Sales Executives, fostering their professional growth while developing strategic plans for key accounts to drive growth and customer satisfaction. This role involves advanced prospecting techniques, building relationships with key stakeholders, and assisting customers with complex IT solutions. The executive manages large-scale projects, collaborates with internal resources for comprehensive customer solutions, and analyzes sales performance metrics to ensure targets are met and continuous improvement is achieved.

Role Description

• Provide guidance and mentorship to Inside Sales Executives, fostering their professional growth and development.

• Develop and implement strategic plans for key accounts to drive long-term growth and customer satisfaction.

• Conduct advanced cold calling and prospecting techniques to identify high-potential customers and new business opportunities.

• Establish and nurture high-level relationships with key stakeholders within assigned books of business, including C-level executives.

• Assist customers in selecting, deploying, and managing complex IT solutions, leveraging deep technical knowledge and expertise.

• Address client concerns and provide strategic recommendations to help them achieve their business objectives, acting as a trusted advisor.

• Develop accurate sales forecasts and pipeline management to ensure consistent achievement of sales targets.

• Oversee and manage large-scale projects through the entire sales cycle, ensuring timely delivery and customer satisfaction.

• Collaborate with SHI internal resources, including marketing, product management, and technical teams, to deliver comprehensive solutions to customers.

• Monitor and analyze sales performance metrics, providing regular reports and insights to senior management for continuous improvement.

•Serve as a mentor to team members by providing guidance and support to foster their professional development and enhance team performance

Behaviors and Competencies

Collaboration: Can actively participate in team discussions, respect differing opinions, and collaborate with others to achieve common goals.

Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.

Consultative Sales: Can identify customer needs, propose suitable products or services, and take action to close sales without explicit instructions.

Customer Service: Can identify customer needs, propose suitable solutions, and handle more complex customer interactions.

Flexibility: Can adapt to new methods and procedures, and can propose alternative solutions when faced with obstacles.

Listening: Can recognize underlying messages and non-verbal cues in communication, responding appropriately to both explicit and implicit information.

Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.

Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions.

Prospecting: Can independently identify potential leads using various methods such as online research, networking events, or referrals, and can initiate contact with potential customers.

Self-Motivation: Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions.

Time Management: Can generally use time effectively and is working towards improving task prioritization and deadline management.

Willingness to Learn: Can actively seek out learning opportunities but may need guidance to apply new knowledge or skills effectively.

Skill Level Requirements

• Ability to cold call and create new business opportunities - Basic

• Ability to grow existing customer relationships - Basic

• Ability to learn new concepts and processes quickly - Basic

• Proficiency in customer outreach and delivering tailored customer service solutions - Basic

• Proficiency in Microsoft Office Tools - Basic

• Proficiency in project management - Basic

Other Requirements

• Minimum Bachelor’s Degree or equivalent work experience

• 1-3 year of sales experience in a similar role

• 10% of in-market travel as needed

• Proven ability to act as a leader to teammates

• Proven ability to motivate, mentor, and train others

The base salary for this position is $45,000. The estimated on-target earnings, or OTE, which includes a base salary and bonus/commissions, are $50,000 - $65,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status