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At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

Summary of Primary Function/General Purpose of Position (2-3 sentences)

The Nurse Triage Specialist answers incoming calls to triage the severity of patient symptoms as presented by the caller and directing the patient to the appropriate level of care by connecting them to the appropriate services, including sending messages to the clinical team, transferring patients to appropriate Bon Secours Mercy Health and community resources, pending prescription refills, and coordinating with hospital ancillary scheduling. The Specialist is responsible for accurately scheduling and registering physician appointments when clinically appropriate. The Specialist is responsible for completing an accurate clinical assessment, based on information provided by the caller, and documenting the assessment, utilizing the nurse triage algorithms. Each team member is encouraged to utilize their critical thinking skills when performing the triage function as appropriate for their level of training and presentation of symptoms / complaints as presented by the caller. Triage services will be made available through the call center switchboard for Bon Secours Mercy Health for patients who are established with our medical oncology program. All encounters will be documented in the EMR as well as other tools as identified. Specialist will assist with the evaluation and review of all incoming ambulatory oncology referrals. Specialists may be asked to assist with additional functions within the Bon Secours Mercy Health Oncology as deemed necessary and appropriate.

Essential Job Functions

Essential Functions (7-10) Statements - List the essential functions of the job. Essential functions are the reasons a job exists.

10-20% of Time - Triages incoming patient calls via the Nurse Triage phone lines and directs patients to the appropriate resources of care as needed and documents all interactions in EPIC. Utilizes appropriate Bon Secours Mercy Heath resources necessary to service the patient per protocol and policy to ensure patients have access to the resources needed for safe continuity of care.

10% of Time - Schedules patient for physician practice appointments, per protocol and policy.

20% of Time - Meets the needs of the patient, including pending prescriptions refills, sending messages to the clinical staff, transferring to Bon Secours Mercy Health and community resources, and coordinating with hospital ancillary scheduling.

50-60% of Time - Triages incoming hematology and oncology referrals. Determines appropriateness referral, references new patient referral guidelines, completes chart abstraction, evaluates need for additional records, assists with scheduling, and communicates with oncology support staff as needed.

The above is intended to describe the general content and functions of this job. It is not to be construed as an exhaustive list of all duties or responsibilities. Employees may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation. The job description is subject to continual revisions as needed for patient care. Due to the services and care provided by this institution, personnel may be requested to serve in related capacities as determined by their qualifications in a different unit, department, and campus, in an effort to not disrupt patient care and continue to provide a safe environment to our patients. All employees are expected to follow Mercy Health policies and procedures, maintain high standards of safe work performance, and maintain good attendance and punctuality.

Patient Population

The following must be included in all position descriptions that involve direct or indirect patient care. This is a Joint Commission requirement. Also, select the age of the patient population served:

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Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.

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Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.

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Neonates (0-4 weeks)

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Adolescents (13-17 years)

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Infant (1-12 months)

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Adults (18-64 years).

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Pediatrics (1-12 years)

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Geriatrics (65 years and older)

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Not applicable to this position.

Employment Qualifications

Education Qualifications - List the minimum education, training, and experience required to perform the essential functions of the position.

Required Minimum Education:

LPN

Specialty/Major:

Nursing

Preferred Education:

BSN

Specialty/Major:

Nursing

Licensing/ Certification - If registration, certification, or licensure is required, include the name of the accrediting or licensing body.

Licensure/Certification Required:

Active South Carolina Licensure/South Carolina State Board of Nursing is required.

Minimum Qualifications

Minimum Years and Type of Experience:

3 years of experience in clinical nursing in the hospital or physician practice setting.

Other Knowledge, Skills and Abilities Required:

Experience in oncology and patient triage preferred.

Other Knowledge, Skills and Abilities Preferred:

Comfortable with phone and telehealth communications, EMR utilization.

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance w/AD&D

Employer contributions to retirement savings plan when eligible

Paid time off

Educational Assistance

And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [email protected] . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected]