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EVENTS & OUTREACH COORDINATOR

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EVENTS & OUTREACH COORDINATOR

Salary

$66,950.00 - $82,076.80 Annually

Location

Baton Rouge, LA

Job Type

Unclassified

Job Number

BOR 07112025 NW

Department

Education-Board of Regents

Opening Date

07/11/2025

Closing Date

7/18/2025 11:59 PM Central

+ Description

+ Benefits

+ Questions

About this Job

Under the administrative arm of the Board of Regents, the Louisiana Office of Student Financial Assistance (LOSFA) administers Louisiana’s premier merit-based scholarship program, the Taylor Opportunity Program for Students (TOPS), Louisiana’s need-based component to the state’s financial aid plan to support non-traditional and low to moderate-income students called Go Grant, the state’s 529 college savings plan called the Student Tuition Assistance and Revenue Trust (START) program, the educational savings plan for K-12 tuition called the START K-12 program, the 529-A savings plan called the Louisiana ABLE program, the Rockefeller State Wildlife Scholarship program, TOPS Tech Early Start Program for 11th and 12th graders, the John R. Justice Student Loan Repayment Program, the work force development program that provides financial assistance for students enrolled in one of 5 high demand, high pay industry sectors, called the MJ Foster program, and scholarships for students enrolled in teacher preparation programs called the Geaux Teach program.

LOSFA is extremely active in the dissemination of college access information within the state, with a concentration on assisting students from low-income families and first-generation college attendees in locating and obtaining the resources necessary to pursue and complete a postsecondary education. To attain this, LOSFA regularly partners with other entities including the Louisiana Department of Education (LADOE), the Department of Children and Family Services (DCFS), Statewide School Districts, U.S. Department of Education, the Louisiana Association of Student Financial Aid Administrators, and others. In conjunction with DCFS, LOSFA provides payment processing assistance for the Chafee Education and Training Voucher for students who have aged out of the foster care system and Strategies to Empower People (STEP) to aid government-assisted citizens in obtaining their Adult Education certificate and Vocational Education training.

This position supports the expansion of outreach services provided by LOSFA’s College Access, Success and Communications and Student Engagement Divisions. Services proposed under this expansion are supported by evidence-based best practices, and national research in the field of college access and success. Areas of focus include expanded Comprehensive Secondary and Postsecondary Advising/Mentoring, Exploration of Career Choices Connected to Postsecondary Pathway Options, and Holistic Wraparound Services related to Affordability and Student Success. The statewide target audiences are high school students, parents, postsecondary students, non-traditional students and returning adult learners.

POSITION OVERVIEW:

This position reports to the Program and Communications Administrator and is responsible for coordinating and scheduling all outreach-related events and activities for the agency. Additionally, the Events and Outreach Coordinator focuses on strategically scheduling events to expand outreach services that promote LOSFA programs and initiatives to increase engagement with relevant audiences. This includes providing logistical support to outreach staff, maintaining required records and event data, and providing post-event follow-up. The Events and Outreach Coordinator is expected to assist stakeholders with questions about LOSFA programs, college access, and financial aid.

MINIMUM QUALIFICATIONS:

+ Baccalaureate degree required; 1+ years minimum relevant experience (e.g. college or academic advising, career advising or coaching, career services, counseling, case management).

+ Superlative proofreading and editing skills.

+ Strong and effective communication (written and oral) and interpersonal skills

+ Bilingual in English and Spanish (desired, but NOT essential).

+ Exceptional customer service skills and problem-resolution experience.

+ Interpersonal skills to remain professional and calm in difficult-to-handle situations.

+ Ability to work independently and within a team environment.

+ Ability to work under stringent deadlines and adapt to changing priorities and needs.

+ Ability to work with a wide range of individuals and can handle sensitive issues while maintaining confidentiality.

+ Ability to work with directors and staff in a productive, positive, and professional manner.

+ Discretion in prioritizing tasks, sharing information, and using independent judgment.

+ Excellent judgment and attention to detail.

+ High level of computer competency and self-sufficiency.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Essential and other important duties and responsibilities may include, but are not limited to the following:

+ Serves as the outreach lead for outreach activities, and agency-hosted and partnership events.

+ Coordinates and facilitates all logistical needs for outreach activities, events, services, and presentations, including F.L.Y. Tour and partnership events.

+ Collaborates with agency staff to plan, develop, and oversee outreach activities, events, services, and presentations and coordinates all external outreach requests.

+ Schedules staff to attend outreach activities, events, services, and presentations.

+ Maintains ongoing communications with all client groups regarding critical tasks and deadlines for outreach efforts.

+ Maintains an event calendar with all appropriate agency activities and events.

+ Maintains a database of all outreach activities and submits reports upon request.

+ Collaborates with team members to market and promote LOSFA’s outreach activities, events, and presentations, emphasizing virtual options.

+ Develops and facilitates the implementation of outreach plans and proactively and strategically identifies outreach opportunities.

+ Identifies data elements and data collection methods to evaluate outreach activities and events.

+ Utilizes planned data collection results to continuously improve strategic outreach efforts.

+ Prepares, presents, and provides information and/or assistance on current LOSFA programs, the College Match Portal, and the application for federal and state student financial aid - the Free Application for Federal Student Aid (FAFSA®), as well as other sources of support for college access and success.

+ Collaborates with internal divisions and staff (i.e., College Access, Success, and Communications; Scholarships and Grants; START; IT; graphic designers; social media specialist; public relations specialist; etc.) to develop and implement comprehensive service strategies.

+ Advises students according to best practices and provide customized feedback using the LOSFA 5-Point Match Method and corresponding advising guidelines, the College Match Portal, and other applicable resources (i.e., College Scorecard, college cost comparison websites, etc.).

+ Provides guidance and general information on college access planning, the qualification and application process, and sources of financial aid.

+ Serves as a one-stop resource to inquiries from high school students, postsecondary students, parents, high school counselors and officials, postsecondary institution officials, parish school board officials, legislators, and the general public on all aspects of student financial aid available to Louisiana residents.

+ Provides instruction and technical support on completion of the Free Application for Federal Student Aid (FAFSA®), interpretation of the FAFSA® Submission Summary, the TOPS Online application, and usage of the College Match Portal, the LOSFA Student Hub, use of the agency's website, and use of the START and ABLE program websites. Stays abreast and remains knowledgeable of frequent legislative, procedural, and programmatic changes to all current LOSFA programs and future programs awarded and/or offered through partner entities.

+ Proficiently uses all software packages, including but not limited to Microsoft Office Suite, in the administration of programs. Efficiently uses all equipment utilized for public presentations, including laptop computers, LCD projectors, overhead projectors, sound systems, and display boards.

+ Obtains necessary knowledge and skills needed to keep up with technology and changing roles and participate in continuous professional development.

+ Develops and maintains working knowledge of agency-specific data systems related to program operations (e.g. Student Transcript System, the Student Hub and Louisiana Award System, etc.).

+ Provides additional customer assistance during TOPS processing season and during periods of high call, chat, and email volume, or as needed. Serves as Tier 2 Support to assist consumers with complex inquiries that require advanced programmatic expertise or technical knowledge via telephone calls, emails, and text messages.

+ Assists customers with questions about LOSFA programs, college access, or financial aid via virtual office hour sessions.

+ Frequently travels after work hours, overnight, and/or on weekends. Outreach efforts include but are not limited to social media, large and/or small group presentations, written and electronic correspondence via text messaging, email or LEX, telephone assistance, television and/or radio appearances, student financial aid browse sessions, and individual, hands-on assistance.

+ Serves as on-camera/voice-over talent to share and demonstrate program updates and/or provide technical support on completing the FAFSA®, Student Hub, etc., through the use of webinars and video applications.

+ Performs other duties and responsibilities as assigned.

HOW TO APPLY:

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities.

Contact Information:

Kyleigh Quiroga

[email protected]

Board of Regents is a State As a Model Employer (SAME) agency that supports the recruitment, hiring, and retention of individuals with disabilities.

Board of Regents is an Equal Opportunity Employer

VACANCY INFORMATION:

This is an unclassified position.

This position is domiciled in Baton Rouge, LA.

Applications will be rejected if the applicant fails to meet the minimum qualifications, submits an incomplete application, or fails to apply by the closing date of the announcement.

Resumes will not be accepted in lieu of an application listing complete work experience and education.

Please make every effort to attach a copy of your transcript or any other materials as outlined in the posting to your application if possible.

In compliance with federal law, all individuals hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form (I-9) upon hire.

Benefits for unclassified employees are determined by the individual hiring authority.

01

Do you have a baccalaureate degree?

+ Yes

+ No

02

Do you have at least 1 year of relevant experience (e.g. college or academic advising, career advising or coaching, career services, counseling, or case management)?

+ Yes

+ No

Required Question

Employer

State of Louisiana

Address

For agency contact information, please refer to

the supplemental information above.

Louisiana State Civil Service, Louisiana, 70802

Phone

(866) 783-5462

Website

http://agency.governmentjobs.com/louisiana/default.cfm

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