• Associate Director Product Operations

    Wolters Kluwer (Philadelphia, PA)


    About the Role:

    As a Product Management Associate Director, **Associate Director of Product Operations** to lead and scale our product operations function. This role will serve as a critical bridge between product management, engineering, customer success, and go-to-market teams to ensure operational excellence, data-driven decision-making, and seamless product delivery.

     

    This is a Hybrid role requiring 2 days a week in a Wolters Kluwer Office location

    Key Responsibilities

    + **Operational Strategy & Execution**

    + Develop and implement scalable processes to support product planning, execution, and lifecycle management.

    + Drive cross-functional alignment on product goals, timelines, and deliverables.

    + Lead quarterly and annual product planning cycles, including OKRs and roadmap alignment.

    + **Data & Insights**

    + Build and maintain dashboards and reporting frameworks to track product performance, adoption, and customer feedback.

    + Partner with analytics and finance teams to assess product ROI and inform prioritization.

    + **Process Optimization**

    + Identify and eliminate inefficiencies in product development and release processes.

    + Standardize documentation, workflows, and communication across product teams.

    + **Stakeholder Collaboration**

    + Act as a liaison between product, engineering, marketing, sales, and customer success to ensure alignment and transparency.

    + Support product launches with operational readiness, enablement materials, and feedback loops.

    + **Team Leadership**

    + Mentor and manage a small team of product operations analysts or coordinators.

    + Foster a culture of continuous improvement, collaboration, and accountability.

    Other Responsibilities:

    • Lead and oversee high-impact market research and analysis.

    • Develop and guide comprehensive marketing strategies and programs.

    • Strategize and oversee key product initiatives and campaigns.

    • Track, analyze, and report on critical product performance metrics.

    • Design and manage high-profile product events and initiatives.

    • Lead strategic product planning sessions.

    • Ensure thorough and precise product documentation and updates.

    • Foster collaboration with internal and external stakeholders.

    • Align the product roadmap with long-term business objectives.

    • Provide expert recommendations to senior management.

    Skills:

    • Research Leadership: Ability to lead and interpret high-level research.

    • Strategic Communication: Proficient in influencing and guiding decisions.

    • Analytical Skills: Strong analytical skills for data-driven decision-making.

    • Project Leadership: Expertise in leading significant projects.

    • Collaboration: Strong ability to foster cross-functional collaboration.

    • Technical Skills: Proficiency in advanced, specialized tools and applications.

    • Strategic Insight: Ability to align product strategies with business goals.

    • Problem-Solving: Expertise in resolving complex, high-stakes problems.

    • Contributes expert and has broad knowledge across field of specialization serving as a senior advisor to management

    • Anticipates business and industry issues and recommends to the development of departmental or area strategy

    • Solves unique problems that have a broad impact on the business

    • Recognized as an internal expert on improvements to products, processes or services

    • Leads project or initiatives across departments or areas with notable risk and complexity

    • Impacts the direction and resource allocation for projects across departments or areas

    • Communicates complex ideas (internally and externally) and persuades senior level to adopt a different point of view

    JOB QUALIFICATIONS

    Education

    Minimum: Bachelor’s degree in business, related field, OR equivalent.

     

    Preferred: Master’s degree in business.

    Experience

    Minimum Experience: At least 7 – 9 years of related experience with 2 years management responsibility, OR equivalent:

    Preferred Experience: 5 years of business-specific product management experience and/or business-specific marketing experience, including:

    + Development and launch of new and existing product lines.

    + Demonstrated success running product line financial indicators.

    + Coordinating cross-functional groups to accomplish product and revenue objectives.

    + Working within a multi-division organization with various sales channels.

     

    \#LI-Hybrid

     

    _Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._

    Compensation:

    Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA: $183,700 - $260,050

    EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.