• Inside Sales/Broker Representative

    Waste Connections (Norfolk, VA)


    **Job Title:** Inside Sales/Broker Representative

    **Company:** Bay Disposal

    **Location:** Norfolk, VA

    Position Overview:

    The Inside Sales/Broker Representative will be responsible for generating new business opportunities, maintaining customer relationships, and driving sales in our disposal and recycling services. The ideal candidate will have a passion for sales, a strong understanding of customer needs, and the ability to manage and grow a sales pipeline. This position requires excellent communication skills, the ability to negotiate effectively, and a customer-first mentality.

    Key Responsibilities:

    + **Sales Growth:** Prospect and generate new sales leads through phone calls, emails, and other communication channels.

    + **Account Management:** Manage a portfolio of existing customer accounts, ensuring satisfaction and retention by addressing any concerns or service-related issues.

    + **Brokerage Responsibilities:** Collaborate with vendors and third-party service providers to facilitate solutions and ensure the best possible pricing and service offerings for clients.

    + **Client Engagement:** Establish rapport with clients to understand their waste and recycling needs, provide tailored service options, and close sales.

    + **Market Knowledge:** Stay up to date on industry trends, competitor activity, and new product offerings in the waste disposal market.

    + **Negotiation & Pricing:** Negotiate contracts and pricing with clients, ensuring competitiveness while maintaining company profitability.

    + **Collaboration:** Work closely with other departments (e.g., operations, logistics) to ensure smooth service delivery and customer satisfaction.

    + **Sales Reporting:** Maintain accurate records of sales activities, pipeline progress, and customer interactions in the CRM system.

    + **Customer Support:** Respond to customer inquiries and issues in a timely and professional manner, providing top-tier support and service.

    Qualifications:

    + 2+ year of inside sales, account management, or broker experience, preferably in the waste management, recycling, or related industry.

    + Strong communication and interpersonal skills with the ability to build and maintain relationships.

    + Excellent negotiation and problem-solving skills.

    + Self-motivated, goal-oriented, and driven to succeed in a sales environment.

    + Ability to work independently as well as collaborate with a team.

    + Proficiency in CRM software (Salesforce) and Microsoft Office Suite.

    + Experience in the waste management or environmental services sector is a plus.

    + Ability to multitask and prioritize effectively in a fast-paced environment.

     

    Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minority/Female/Disabled/Veterans).