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Computer Operator II

Location:

Wallingford, CT, US, 06492

Requisition ID: 17412

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com .

Responsibilities

Join the WINNING TEAM at Brightstar Global! Brightstar is seeking a Computer Operator in the Wallingford, CT area. This position requires flexibility with shifts, as it operates 24/7/365. The position offers competitive wages and shift differential. It is an intermediate-level position responsible for general technical support of the data systems for lottery sales systems. This position requires on-site support for the data center. Data Center shifts are 10 hours, 4 days per week.

+ Provides intermediate-level monitoring and solving for operating equipment for one or more jurisdictions and 24x365 alignment to operational procedures, checklists, policies, and national IT Best Practices

+ Performs intermediate-level solutions of systems and servers related to host systems, middleware, applications, and existing tools according to procedures with minimal direction.

+ Monitors logical security through the use of established tools and procedures.

+ Performs entry-level solutions of network technologies related to IP network devices and backbone transports according to established procedures, using existing tools with minimal direction.

+ Accurately performs, validates, and recovers defined processes in the operational checklists to ensure that all draw processing, day-end processing, system balancing, file system maintenance, change requests, report/file transfers and deliveries, messaging and jackpot details, system locations/configurations, and internal/external customer requests are completed.

+ Appropriately coordinates, executes, validates, tracks, follows up on, and advances internal and external customer requests according to established guidelines.

+ Submits recommendations to create and maintain operational procedures and checklists.

+ Adheres to service level agreements by following established SLA performance requirements

+ Adheres to IT standard methodologies by following established IT best practice performance and audit

+ Supports documenting of all policies & procedures

+ Provides training to other operators through free flow of information, encouraging and appropriately evaluating feedback, encouraging innovation, and inspiring / motivating others.

+ Assists in providing informal coaching and mentoring to junior-level operators

Qualifications

+ High School diploma or equivalent required

+ A degree in IT, technical, or a related field, or certifications are preferred.

+ 3 - 5 years of experience with Data Center, Computer Operations, Service Desk, Help Desk, Call Center, or Customer Service positions

+ Essential experience in Microsoft Office (Outlook, Teams, Word, Excel)

+ Technical Knowledge & Skills required

Minimum technical knowledge and skills requirements – Required

+ Where applicable, must be able to monitor and troubleshoot multiple technologies.

+ Able to navigate through Linux and perform basic commands

+ Working knowledge of FTP/SFTP protocols

+ Comprehensive knowledge of the Office suite and PC operating systems

Other skills - Required

+ Exhibits professional and customer-appropriate communications (written and verbal). Listens effectively and demonstrates empathy and understanding of others' concerns. Demonstrates knowledge of techniques needed, and experience in dealing with customers.

+ Demonstrates effective technical writing skills and presents information in a professional and engaging manner

+ Organizes and plans work effectively. Balances priorities among stakeholders.

+ Completes work in a thorough, accurate, well-thought-out and timely manner and with attention to detail

+ Demonstrate initiative and self-motivation. Sets high goals for self and demonstrates a strong sense of urgency

+ Achieving results in a high-pressure environment

+ Exhibits a high degree of ethics, integrity, and confidentiality at all times

Keys to Success

• Building collaborative relationships

• Decision making

• Drive results

• Foster innovation

• Personal energy

• Self-leadership

\#LI-LF1

At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $49,680 - $53,227. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.