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Brief Overview

Performs a variety of functions in support of the communications center. Acts as the point of contact for

Transport calls for internal and external contacts. Performs a variety of support for incoming calls on behalf of

the communications department

Bilingual Differential Offered When Applicable

Essential Functions

+ Staff the Communications Center as the Transport Communication Specialist

+ Handles incoming patient transfer calls from outside hospitals following approved protocols,establishing medical control, accessing detailed critical patient information, and coordinates anddispatches all Children's Hospital Critical Care transport teams

+ Documents all communication of call’s received dispatch times, turn-downs in accordance withestablished guidelines including key components of each call including demographic information,appropriate vital signs, and referring physician notes.

+ Coordinates calls with transport team, rotor-wing transports with rotor wing communicationcenter, and fixed wing with transports with fixed wing communication center, as needed

+ Coordinates trip tracking for the Children’s Transport Team.

+ Maintains team status and availability, notifies team and dispatches them appropriately.Informs team of all key patient and trip information in a timely manner.

+ Serves as point of contact while team is out.

+ Utilizes outstanding communication skills. Uses a tone and communication style that iswelcoming, respectful, empathetic, and professional. Communicates effectively with physicians,nurses, and other clinicians and support staff.

+ Demonstrates excellent written communication skills and computer/technology aptitude.

+ Documents completely and succinctly, using proper grammar and approved abbreviations. Able tograsp new software programs and is comfortable with technology such as paging and textmessaging.

+ Takes initiative to problem solve; takes responsibility for following through on every call.

+ Provides backup support for incoming calls on behalf of the Communications Center to include:

+ Serves as backup to announce emergency pages as appropriate during disaster

+ Serves as backup support for the command center during emergency situations

+ Serves as backup support to operator staff on occasion

Required for All Jobs

+ This job description is intended to outline the primary responsibilities, duties, and qualifications of thisposition but not limited to them. Guided by our values, we emphasize collaboration and mutual support toachieve department and organizational goals. Therefore, team members may be asked to complete otherduties not specified, to meet those goals.

+ Complies with all policies and standards

+ Regular attendance at work is an essential function of the job

QUALIFICATIONS

+ High School Diploma or GED Required

+ Minimum of one year experience with dispatching emergent healthcare situations,emergency communications or related experience Preferred and

+ EMT or Paramedic experience Preferred and

+ Experience with two-way radios Preferred

Knowledge, Skills and Abilities

+ Must be able to perform a variety of duties, often changing from on task to another of a differentnature, without loss of efficiency or composure and be able to perform under stressful conditionswhen confronted with multiple requests, demonstrating prioritizing skills

+ Requires strong reading, listening and interpersonal communication skills.Verbal communication skills are essential.

+ Requires competency with computer skills and various software programs.

+ Requires accuracy in data entry.

At Children’s Nebraska, our mission is to improve the life of every child through exceptional care, advocacy, research and education. As the state’s only full-service pediatric healthcare center, we provide comprehensive, holistic care to our patients and families—from primary and specialty care to behavioral health services and everything in between. Dedicated to a People First culture, we foster an environment with joy, belonging, wellbeing, learning and growth. Turn your passion into purpose and make a difference where it matters most.

**Requisition ID** : 22830