• Technical Writer III

    Insight Global (Englewood, CO)


    Job Description

    As a Technical Writer III at Charter Communications, you will lead documentation initiatives in support of an internal Lab Operations Support team, focusing on complex IT and cable systems. You will be responsible for producing and managing high-quality technical content related to system engineering, environment maintenance, monitoring, and infrastructure operations. Working both independently and collaboratively, you will create detailed system architecture guides, troubleshooting manuals, and compliance documentation. You will manage documentation projects using tools such as Jira, CHALK, Atlassian Confluence, and SharePoint, while also developing dashboards to monitor documentation KPIs and operational metrics. In addition to driving documentation strategy and process improvements, you will mentor junior writers and ensure all content aligns with organizational standards and technical accuracy.

     

    Pay Range: $40-45 / hr

     

    Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

     

    We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

     

    To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

     

    Skills and Requirements

     

    4+ years of technical writing experience

     

    Proven experience with strong documentation, and information / requirements gathering

     

    Strong understanding of IT environments (cable/telecom specific preferred)

     

    Experience with Chalk, Jira, and/ or Atlassian tools for dashboard creation

     

    SharePoint, MS Office, and/or OneDrive experience Familiarity with Agile methodologies and sprint-based documentation cycles

     

    Experience with visual documentation tools (e.g., Lucid chart, Visio) null

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].