"Alerted.org

Job Description

Coordinate and supervise the Application Operation & Support team, assigning tasks, tracking progress, and ensuring timely resolution of incidents and service requests.

Provide advanced support and troubleshooting for complex issues related to lottery software applications, including outages and operational disruptions.

Execute and monitor daily operation tasks, ensuring the continuity and stability of application and system performance.

Analyze team performance and support processes to identify trends and drive continuous improvement initiatives.

Communicate and collaborate with internal stakeholders, customers, business units, and external partners.

Participate in incident calls and provide real-time updates and coordination during critical outages.

Reporting: Prepare and deliver regular reports for senior management and key stakeholders.

Salary range: 70,000.0 - 90,000.0 GBP

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

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Skills and Requirements

Technical:

23 years of exp. with people management

Degree in IT or Telecomm with 12 years of relevant experience, or 5+ years of relevant experience

Experience in operating and supporting complex IT systems and applications

o Linux, Windows, SQL, and scripting, U.I. Apps

o Familiar with ITIL-based processes and service management practices

Non-Technical:

Willingness to travel occasionally (12 times per year)

Flexible to provide standby support/ on-call

Reliable, detail-oriented, and accountable in delivering high-quality work

Able to perform well under pressure and thrive in a collaborative team environment null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].