• Deskside Support Analyst

    Insight Global (Chicago, IL)


    Job Description

    Insight Global is seeking a deskside support technician for one of our logistics clients in Chicago, IL. The Deskside Support Technician is responsible for total support and troubleshooting of the end-user environment and executing device lifecycle management activities including fulfillment, provisioning, deployment, support and asset disposition. Primary job responsibilities will be asset management and tier I/II issue resolution and support of all desktops, laptops, mobile devices, print services, and some AV equipment. This position interfaces directly with our co-worker, customers and requires excellent customer service skills as well as technical knowledge.

     

    We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

     

    To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

     

    Skills and Requirements

     

    High School Degree or equivalent and minimum 2 years of experience with asset management

     

    1+ years of experience supporting desktop computers in a corporate environment.

     

    Experience building, deploying, and troubleshooting desktop computers.

     

    Experience troubleshooting Microsoft Windows OS, Active Directory (password resets) MCP, MSCE, A+ certifications

     

    Previous ServiceNow ticketing experience

     

    VMWare

    Mac OS experience null

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].