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Job Description

Insight Global is seeking a Field Service Engineer to join one of our clients in San Diego, CA. The candidate will work with the information technology support team at customer locations. This role will require travel to customer Installations and, or other sites to support equipment, interact with stakeholders and access a secure network to troubleshoot and support report teams. This candidate will be responsible for accessing a virtual desktop onsite at customer installations and assist the integration teams with remote support. This role requires access the facility and verbally communicate with the team during outages or routine maintenance.

Responsibilities:

Travel to and access a designated facility to access a controlled computer with a virtual desktop.

Works with remote teams to communicate errors and logs to conduct troubleshooting and, or routine maintenance.

Travel to customer site and perform:

- Tier 1 equipment troubleshooting

- Server restart

- Network log and data capture

Assist with enrollment events on a customer installation. This includes enrolling approved personnel by using an Apple iPad tablet and client's software to capture various individual data.

Maintain initial and annual security compliance training including online Federal Government annual classes such as Cyber Awareness.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

General Linux experience

High-level network understanding

Knowledge of DoD base access

Ability to drive to designated locations for installation access

Fluent in English Secret Security Clearance is not required, but highly preferred

Linux application support

Docker experience

Desired bash scripting

System log analysis

Windows administration

Powershell

PostgreSQL experience

Familiarity with Enterprise Ashore Enclave (EAE), formally PSNET and Marine Corps Enterprise Network (MCEN)

Strong analytical and problem-solving skills

Bachelors degree in engineering, Computer Science, Information Technology, or relevant field is desired null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].