• Residential/Commercial Service Tech II

    AO Smith (Appleton, WI)


    Residential/Commercial Service Tech II

     

    Date: Jul 14, 2025

    Location(s):

    Appleton, WI, US, 54914

     

    Company: A. O. Smith Corporation

     

    Company / Location Information

     
     

    Primary Function

     

    he Residential/Commercial Service Technician II responsibilities include but not limited to; customer site visits, servicing or installing equipment, repairing equipment, delivering salt and maintaining customer relationships.

     

    The Residential/Commercial Service Technician II must have the ability to work on their own with little direct supervision, have great organizational skills, and be mechanically minded.

    Responsibilities

    + Complete Maintenance and repairs on residential water treatment equipment.

    + Deliver salt to both residential and commercial customers.

    + Record appointment data for every service call.

    + Utilize interpersonal skills to communicate professionally at all levels with customers and within the company.

    + Communicate with management, sales and customer service to resolve customer complaints.

    + Maintain service vehicle inventory.

    + Adhere to company safety and vehicle practices.

    + Take in salt deliveries and unload into the warehouse via forklift.

    + Basic shop duties such as cleaning and building maintenance.

    + Perform any other activities as needed or as directed.

    Qualifications

    + HSD required. Associate’s degree in a technical related field preferred

    + Min of 2 years related work experience

    + Insurable driving record

    + Ability to lift 50lbs consistently

    + Successful completion of pre-employment screenings, including DOT req

    + Work in a variety of environments (crawl spaces, attics, etc.)

    ADDITIONAL QUALIFICATIONS :

    + HVAC/Plumbing/Mechanical related experience a plus

    + Proficiency with computers and programs, specifically Microsoft Office software

    + Proficient customer service experience

    + Willingness to learn local, state, and national codes/regulations

    + Ability to work independently and as a team to meet deadlines and goals

    Education

    High School Diploma or GED in Related Field

     

    We Offer

     

    Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.

     

    ADA Statement & EEO Statement

     

    In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

     

    We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

     

    Nearest Major Market:Appleton

     

    Nearest Secondary Market:Oshkosh