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Description

We are looking for a skilled Customer Service Representative to join our team in Boca Raton, Florida. This is a Contract position ideal for individuals with sales experience, whether in retail or call centers. The role requires strong communication skills and a self-motivated approach to managing tasks independently.

Responsibilities:

• Handle inbound calls from a diverse range of customers, including both national and non-national accounts.

• Manage work orders.

• Utilize systems such as Facility Source, Comfort Systems, and Direct Supply to process customer requests.

• Create dispatches.

• Participate in comprehensive training sessions, including one-on-one mentoring and video tools, to master account-specific procedures.

• Collaborate effectively with team members and maintain high-quality service standards.

• Adapt to evolving workflows and demonstrate reliability in self-managed environments.

• Transition to remote work, contingent upon proven proficiency and dependability in the role.

Requirements • Previous experience in sales, such as inside sales, retail, or call center roles.

• Strong communication skills and the ability to interact professionally with diverse customer types.

• Proficiency in using customer platforms and systems to manage work orders.

• Adept at learning and applying new processes through structured training programs.

• Self-motivated and comfortable working independently with minimal supervision.

• Reliable and consistent in delivering high-quality service.

• Capability to adapt to office-based work initially, with potential for remote work based on performance.

• Familiarity with dispatching and rental processes is a plus. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .