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Are you E.P.I.C?!

Do you display Empathy, Passion, Integrity, and Commitment? If YES, join a fast-paced Durable Medical Equipment and Supply provider at HSS, where we hold ourselves to high standards of excellence and cultivate a supportive team environment.

As a Senior Manager of Clinical Operations, you will play a pivotal role in leading our New York Respiratory Therapy team, expanding our market presence, and driving operational excellence. This is a unique opportunity to make a significant impact by:

+ Overseeing and optimizing daily operations for our clinical respiratory team across New York.

+ Building and maintaining high-performing teams that consistently deliver excellent patient care.

+ Driving performance metrics, ensuring compliance, and fostering a patient-centered service culture.

+ Collaborating across departments to support coordinated patient care and organizational growth.

About the Position:

Team Leadership & Oversight

+ Develop and oversee a comprehensive case management approach to ensure therapists are consistently engaged with their patients and that quality of care remains high and consistent across all patients and locations.

+ Lead daily operations of the NY-based clinical respiratory team.

+ Create and enforce structure, accountability, and performance expectations across the team.

+ Ensure onboarding, training, and competency processes are consistently followed.

+ Conduct regular team meetings, individual check-ins, and performance reviews.

Scheduling & Staffing

+ Manage respiratory therapist coverage to align with patient appointments, volume, and regional needs.

+ Maintain and oversee the team schedule to ensure adequate coverage and balance.

+ Support recruiting, onboarding, and development of new hires.

Operational Execution

+ Travel is required across our New York clinical branches, including Victor, Syracuse, Albany, and Mid-Hudson.

+ The Sr. Manager will be responsible for scheduling and conducting site visits quarterly, or more frequently based on need, to provide support, oversight, and ensure alignment with clinical standards.

+ Monitor and drive performance metrics related to service delivery, documentation, and turnaround times.

+ Conduct regular audits of appointments, timecards, documentation, and system usage.

+ Ensure operational consistency and follow-through on department workflows and expectations.

Training, Compliance & Development

+ Develop and maintain strong onboarding and training programs.

+ Ensure clinical team members meet and maintain required competencies.

+ Oversee patient survey tracking, product recall follow-ups, and staff education on new devices and workflows.

+ Support ongoing education, coaching, and development of the Respiratory Therapy team.

Patient Experience & Service Quality

+ Address and manage patient concerns or service escalations.

+ Foster a high-touch, patient-centered service culture among the team.

+ Review and act on patient satisfaction feedback to improve care delivery.

Cross Department Collaboration

+ Collaborate with various internal departments to support coordinated patient care and smooth handoffs.

+ Participate in cross-functional projects and initiatives that enhance clinical operations.

+ Other duties as needed to help drive to our vision, fulfill our mission, and abide by our organizational values.

What We’re Looking For:

+ 3+ years of experience in healthcare operations, service delivery, or team leadership.

+ Bachelor’s degree in a related field required.

+ Preferred but not required: Licensed Respiratory Therapist (RT) or Registered Nurse (RN).

+ Strong time management, organization, and communication skills.

+ Proven ability to lead teams, hold others accountable, and drive results.

+ Experience managing performance metrics and implementing process improvements.

+ Familiarity with ERP systems, EMRs, compliance tracking tools, and project management software.

+ Comfortable working in a fast-paced, patient-focused healthcare environment.

What You Get - Benefits That Go Beyond the Basics:

Comprehensive Health Coverage

+ Medical, Dental, and Vision insurance to keep you and your family well.

Future-Ready Retirement Plan

+ 401K with 3% company contribution after one year and 1,000 hours worked

Time to Recharge

+ Generous PTO, Vacation and 9 Paid Holidays

Extra Support When You Need It

+ Short Term Disability (optional) and Company-Paid Long-Term Disability

+ Free Confidential Employee Assistance Program

Education That Pays Off

+ Exclusive Tuition Reimbursement Program with Niagara University - save on master's degree programs

Be Part of Something Bigger

+ Join an organization that values giving back through community programs

Vehicle Allowance

+ Paid monthly allowance based on territory covered

Compensation:

+ $65,000 - $80,000 dependent on experience

Location:

+ Headquarters in Wheatfield with travel throughout New York State