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People Operations Assistant (CSA II)

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People Operations Assistant (CSA II)

Salary

$22.00 - $28.00 Hourly

Location

1120 SW 5th Ave, OR

Job Type

Casual

Job Number

2025-00624

Bureau

Portland Water Bureau

Opening Date

07/14/2025

Closing Date

7/21/2025 11:59 PM Pacific

+ Description

+ Benefits

+ Questions

The Position

Are you seeking a role where you can showcase your Human Resources-related skills?

If so, the Portland Water Bureau seeks a qualified candidate to join them as an People Operations Assistant (Community Service Aide II)!

About the Position

Job Appointment: Casual

Work Schedule: Schedule will be from 20 hours to 30 hours per week, averaging two to three days a week. This role will work with their hiring manager to determine their schedule.

Note: This Community Service Aide (CSA II) position has a maximum of 1,400 hours in a calendar year.

Work Location: This position will rotate between two work locations, The Portland Building - 1120 SW 5th Ave., Portland, OR 97204 in Downtown Portland (primary location) and the Water Interstate Building - 664 N. Tillamook St., Portland, OR 97227. This position requires in-office presence.

Benefits: This position has limited benefits eligibility. Please review our benefit tab for more information.

Union Representation: This position is not represented by a union.

Application Materials: Please click APPLY to submit your application via the City of Portland’s online portal. You will need to submit a résumé and supplemental questions for this application.

Position Summary

This position will provide administrative support for the People Operations Unit. The Unit provides comprehensive support for improving recruitment, retention, and payroll operations. People Operations is adjacent to HR, performing a strategic function of serving employees as internal customers. They stay abreast of workplace dynamics, implementing programs that respond to an evolving workplace. The aim is to support managers and employees as a strategic thought partner.

The People Operations Unit is a part of the Business Services group. This group includes many of the bureau’s core employee-focused functions, including people operations, communications and outreach, equity and policy, employee experience and development, and strategic planning. Please read our mission and values to understand more about the Portland Water Bureau. (https://www.portland.gov/water/about-us#toc-our-guiding-statements)

This part-time position is for someone that has some experience in human resources related functions, has strong computer skills, attention to detail, and a willingness to contribute to the unit’s success. In addition to providing routine administrative support, other tasks may include, but are not limited to -

+ Creating data dashboards and presentations.

+ Assisting with website editing.

+ Assisting with payroll tasks.

+ Providing support for meeting and event planning.

+ Assisting employees with finding solutions to their needs.

+ Prepare correspondence identifying issues and presenting recommendations; compile data from a variety of sources; ensure all data is reliable, accurate, and relevant.

+ Administer databases and data sets; determine requirements; track and report statistics; coordinate exchange of data with other agencies and Bureaus/Offices

+ May assist with payroll functions including processing, answering employee questions, fixing processing errors, and distributing checks.

+ Assists with new hire orientation.

+ Coordinate with staff across the bureau and between other City bureaus.

+ Reconcile and maintain recruitment and employee databases; ensure accuracy of entries.

+ Maintain physical employee files, ensuring all documentation is accurate, complete, and kept in accordance with established alphabetizing practices and confidentiality protocols.

As People Operations Assistant ( CSA II), you will:

+ Administer program and project communications relating to employee life-cycle processes and payroll administration.

+ Make recommendations and collaborate on projects improving effectiveness and efficiency.

+ Research and share information to provide answers to questions from other Bureaus/Offices, employees, and various organizations, committees, community groups, and labor representatives.

+ Present objective analyses, observations, findings, conclusions, and recommendations to supervisors, managers, as oral presentations and in public forums.

+ Provide training, problem-solving, support, and guidance in areas of expertise; coordinate and serve on committees, workgroups, and other collaborative spaces.

+ Perform a variety of Bureau-/Office-specific program administration and analytical functions in assigned area of responsibility.

About Portland Water Bureau:

The Portland Water Bureau (PWB) serves almost a million people in the Portland area, about a quarter of Oregon's population. PWB values a diverse workforce and seeks ways to promote equity and inclusion within the organization and with the public.

Our mission: We serve excellent water every minute of every day.

Our vision: The water our community loves is safe and abundant for generations to come.

Our equity commitment: We work to uproot systemic inequities and their impacts on our employees and the people we serve. We commit to the difficult – and essential – work of transforming Water Bureau policies, practices, and culture to better serve historically and currently oppressed communities.

Our values: Honor our responsibility. We take part in a long legacy of careful stewardship of natural resources, infrastructure, and public trust. We never forget that water is essential.

Serve our community. We know people depend on us. We are dedicated to listening, communicating, and acting with compassion.

Work well. Our strength lies in the skills, expertise, and creativity our employees bring to work every day. We work hard, we work safely, and we adapt.

Use money wisely. We work to control costs while maintaining high standards. We invest to make our water system stronger, more flexible, and better prepared for challenges ahead.

We value diverse perspectives and life experiences and aspire to hire and support people who reflect the diversity of the people of Portland. People of color, LGBTQA+ and other identities, people with disabilities, and veterans are encouraged to apply. Employees are guided by the shared values of public service, customers, communication, and equity. We work hard every day to share the stories about how our investments in the water system ensure safe and abundant water for generations to come. Your unique perspective and lived experience will help shape our work and strengthen our organization.

Have a question?

Contact Information:

Tami Larison, Recruiter

Bureau of Human Resources

[email protected]

To Qualify

The following minimum qualifications are required for this position:

+ Knowledge of and experience in common office software, such as Microsoft Outlook, Word, Excel, Teams, and SmartSheet.

+ Knowledge of and experience with enterprise business systems, such as SAP.

+ Ability and experience with working in an office environment supporting tasks related to payroll, employee services, training and development, or related field.

+ Experience handling sensitive and confidential information with professionalism.

+ Ability to communication across different communication styles and cultural background including strong skills in interpersonal, verbal, and written communication.

The following qualifications are preferred, but not required to apply :

+ A minimum of two years of experience, either part- or full-time, providing administrative support in one or more of the following areas - payroll, employee services, human resources, or related field.

+ Experience with talent acquisition and position management

+ Public sector experience welcomed, but not required.

The Recruitment Process

PLEASE NOTE: The eligible list generated from this recruitment may be used to fill future vacancies

Step 1: Apply online between July 14 , 2025 – July 21, 2025

Required Application Materials:

+ Résumé

+ Supplemental Questions

Optional Application Materials:

If you would like to request Veteran's Preference, please submit your Veteran documents (ex, DD214-Member 4, VA Benefit Letter, etc) by the closing date of the recruitment.

Application Tips:

+ Do not attach any additional documents. Only the documents requested in the job application will be reviewed.

+ Your responses to the supplemental questions should include details describing your education, training and/or experience, and where obtained, which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement.

+ Your résumé should support the details described in your responses to the supplemental questions.

+ Please note, all completed applications for this position must be submitted no later than on the closing date and time of this recruitment.

+ You can use AI tools to assist with your job application. However, please make sure to personalize your responses to supplemental questions. Avoid copying and pasting directly from the AI tool you use. We encourage using AI to generate ideas and then tailoring the text to reflect your own experiences and skills.

+ All applications must be submitted via the City's online application process.

+ E-mailed and/or faxed applications will not be accepted.

Step 2: Minimum Qualification Evaluation: Week of July 21, 2025

+ There will be an evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their résumé and supplemental questions, weighted 100%.

+ Your résumé and responses to the supplemental questions will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification.

+ You have 14 days from the notice of the minimum qualification evaluation results to let us know if you would like to review and discuss your evaluation result. Please read the City of Portland Administrative Rule 3.01 (https://www.portland.gov/policies/human-resources-administrative-rules/employment/hrar-301-recruitment-processes) for complete information.

+ Additional evaluation may be required prior to establishment of the eligible list and/or final selection.

Step 3: Establishment of Eligible List: Week of July 28, 2025

Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list.

Step 4: Selection (Interview): Mid-August 2025

Hiring bureau will review and select candidates for an interview.

Step 5: Offer of Employment: Late August 2025

Some positions will require those offered employment to complete and sign a criminal background statement before being considered for employment.

Step 6: Start Date: Late August 2025

A start date will be determined after all conditions of employment have been met.

Timeline is approximate and subject to change without notice.

Additional Information

Click here (https://www.portland.gov/bhr/career-center/recruitment-policy) for additional information regarding the following:

+ Veteran Preference

+ ADA, Pregnancy, and Religious Accommodations

+ Work Status

+ Equal Employment Opportunity

An Equal Opportunity/Affirmative Action Employer

This summary outlines the benefit programs, actual benefits may vary depending on bargaining unit and employment status.

The City of Portland offers a comprehensive benefit package that is competitive with other private and public sector employers.

More detailed information can be obtained by calling the Health & Financial Benefits Office at 503-823-6031.

Health Care (Medical, Vision and Dental) (https://www.portlandoregon.gov/bhr/67562)

Casual employees can become eligible for health benefits (medical, dental & vision) through Affordable Care Act (ACA) employer provisions if they meet the necessary paid hours requirement, as determined by the Health & Financial Benefits Office.

Retirement (http://www.oregon.gov/PERS/)

Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP)

The City currently pays the employee's share of the retirement contribution.

Employees who are OPSRP members are vested after five years of contributions or when they reach age 65 (age 60 for police and fire.)

Sick Leave (http://www.portlandoregon.gov/citycode/article/12414)

Casual employees accrue sick leave as outlined in the City of Portland protected sick time law.

Family Medical Leave (http://www.portlandonline.com/omf/index.cfm?c=27799&a=12415)

In accordance with federal and state law, and the City policy for family medical leave, the City grants family and medical leave to eligible employees for certain family and medical related reasons.

01

Thank you for your interest in joining the team at the City of Portland. We sincerely value your time and hope to make your application experience as positive as possible.

The following supplemental questions are an important step to assist us in determining if you have the minimum qualifications to succeed in the posted vacancy.

Write specific and unique responses to each question. Answering "No", to any of the Yes/No questions or answering an essay question with the following "See resume", or entering "N/A" for any of the minimum qualifications listed in the "To Qualify" section may eliminate you from further consideration.

Note: If you are requesting veterans' preference, please be sure to upload a copy of your DD214 and/or Veteran's administration letter stating your disability. Veteran's preference documentation must be submitted by the closing time of this announcement.

Have you read and understood all the information listed above?

+ Yes

+ No - If you have any questions, please contact the recruiter on the announcement.

02

Where did you first learn about this job opportunity? (If on a website or job board, please specify which one)

03

The City of Portland sometimes gets requests for public records. Please choose the response that best fits your preference:

(Your choice will not affect your application process.)

+ I want my application to stay private. I understand that the City of Portland will keep my information confidential unless required to share it by law.

+ I allow my application to be shared. I understand that by choosing this option, my information is no longer private.

04

Provide a detailed example(s) of your knowledge of and experience in common office software such as Microsoft Outlook, Word, Excel, Teams, and SmartSheet.

In your response, include details that clearly reflect how you meet this minimum qualification. Such as:

+ Examples of when you used the knowledge skill or ability.

+ Role you served in (professional, internship, volunteer).

+ The impact and/or results of your of experience.

+ Skills, training, transferable skills or lived experience you have that will help you in this area.

+ Total years of experience applying the knowledge, skill, or ability.

05

Provide a detailed example(s) of your knowledge of and experience with enterprise business systems, such as SAP.

In your response, include details that clearly reflect how you meet this minimum qualification. Such as:

+ Examples of when you used the knowledge skill or ability.

+ Role you served in (professional, internship, volunteer).

+ The impact and/or results of your of experience.

+ Skills, training, transferable skills or lived experience you have that will help you in this area.

+ Total years of experience applying the knowledge, skill, or ability.

06

Provide a detailed example(s) of your ability and experience with working in an office environment supporting tasks related to payroll, employee services, training and development, or related field.

In your response, include details that clearly reflect how you meet this minimum qualification. Such as:

+ Examples of when you used the knowledge skill or ability.

+ Role you served in (professional, internship, volunteer).

+ The impact and/or results of your of experience.

+ Skills, training, transferable skills or lived experience you have that will help you in this area.

+ Total years of experience applying the knowledge, skill, or ability.

07

Provide a detailed example(s) of your experience with using tact and discretion in dealing with confidential and sensitive information.

In your response, include details that clearly reflect how you meet this minimum qualification. Such as:

+ Examples of when you used the knowledge skill or ability.

+ Role you served in (professional, internship, volunteer).

+ The impact and/or results of your of experience.

+ Skills, training, transferable skills or lived experience you have that will help you in this area.

+ Total years of experience applying the knowledge, skill, or ability.

08

Provide a detailed example(s) of your strong interpersonal, verbal, and written communication skills, including the ability to communicate across different communication styles and cultural backgrounds.

In your response, include details that clearly reflect how you meet this minimum qualification. Such as:

+ Examples of when you used the knowledge skill or ability.

+ Role you served in (professional, internship, volunteer).

+ The impact and/or results of your of experience.

+ Skills, training, transferable skills or lived experience you have that will help you in this area.

+ Total years of experience applying the knowledge, skill, or ability.

Required Question

Employer

City of Portland

Address

1120 SW 5th Ave, Room 987 Portland, Oregon, 97204

Website

http://www.portlandoregon.gov/jobs

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