• Call Center Representative

    TEKsystems (Melville, NY)


    Job Title: Call Center Representative

     

    Employment Type: Full-Time | Onsite

     

    Pay: Competitive hourly rate | Weekly Pay | Benefits through TEKsystems

    Position Summary:

    TEKsystems is actively hiring Call Center Representatives to join a dynamic and fast-paced team in the Melville, NY area. This is an excellent opportunity for individuals with strong communication skills and a passion for delivering exceptional customer service. You’ll be responsible for handling high volumes of inbound and outbound calls, scheduling appointments, and updating patient records in EPIC (training provided).

    Key Responsibilities:

    + Manage high-volume inbound and outbound calls to schedule appointments.

    + Accurately update patient demographics and pre-register patients in EPIC.

    + Capture, enter, and report data to management with a high degree of accuracy.

    + Ensure timely delivery of services and adherence to performance metrics.

    + Identify and report discrepancies or process gaps to supervisors.

    + Collaborate on special projects and assignments as needed.

    • Required Qualifications:

    + Minimum 1 year of experience in a call centre or as a medical receptionist handling inbound calls.

    + Minimum 1 year of experience updating records in a software database.

    + Typing speed of 6000 KSPH or approximately 35 WPM.

    + High school diploma or equivalent.

    Skills & Competencies:

    + Strong computer literacy and typing proficiency.

    + Excellent verbal, written, and listening communication skills.

    + Ability to multitask effectively (e.g., managing calls while updating records).

    + High attention to detail and strong organisational skills.

    + Ability to work independently with minimal supervision.

    + Strong problem-solving and analytical thinking.

    + Commitment to delivering outstanding customer service.

    + Team-oriented mindset with a willingness to support colleagues.

    Pay and Benefits

    The pay range for this position is $45425.00 - $49375.00/yr.

     

    Excellent Salary includingMedical, Dental, Vision, 401K, Company Life Insurance, Tuition Reimbursement and additional Voluntary Plans. Vacation, Sick and Personal Days.

     

    Workplace Type

     

    This is a fully onsite position in Melville,NY.

     

    Application Deadline

     

    This position is anticipated to close on Jul 28, 2025.

    h4>About TEKsystems:

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

     

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.