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Employment Type:

Full time

Shift:

Day Shift

Description:

At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well.

MercyOne North Iowa is the largest provider of health care services in our region, and we are proudly the largest employer in Cerro Gordo County. Our hospital is a private, not-for-profit health care center, licensed for 346 beds, which serves more than 400,000 inpatients and outpatients each year. In addition, MercyOne North Iowa is a teaching institution. We conduct a Family Medicine Residency, Internal Medicine Residency, Cardiology Fellowship, Hospice and Palliative Medicine Fellowship, PGY1 Pharmacy Residency and a School of Radiologic Technology. MercyOne North Iowa is a clinical training site for approximately 500 students from 127 different colleges enrolled in programs for medical laboratory, nursing, paramedic, rehabilitation, medical assistants, pastoral services, physicians and many other medical fields.

Want to learn more about MercyOne North? Click here: MercyOne North Iowa Medical Center (https://www.mercyone.org/location/mercyone-north-iowa-medical-center)

Join the MercyOne Family! We are looking to hire a Clinic Office Coordinator at our Forest City Clinic.

As a Clinic Office Coordinator at MercyOne, you will pProvide support in the medical field by performing various medical and clerical activities to assure quality care and a more efficient work place.

+ Assures that the phone statistics are within clinic benchmarks. Seeks to continuously improve phone processes.

+ Oversees patient appointment demand and works to continuously improve access issues.

+ Oversees customer satisfaction to include patient complaint processing as it relates to the responsible area.

+ May assist in performing quarterly and annual evaluations of staff by gathering data, preparing forms, and presenting it to direct reports.

+ Utilizing lean concepts and following guiding behaviors, the Clinic Office Coordinator will lead or assist in leading daily huddles.

+ Provides payroll with accurate time and attendance transactions through Kronos. Assures compliance with time and attendance policy.

+ Ensures day to day staffing by maintaining appropriate staffing levels utilizing lean concepts which provide quality patient care.

+ Assists with interviewing and selecting qualified staff and assists in assuring employees are appropriately oriented. Continually helps to develop staff through competency assessments, in-services, and continuing education.

+ Assists in the month end process including that charges and encountered are captured. Reconciles checkbook monthly.

Schedule:

+ Full time

+ M-F days

General Requirements:

+ Excellent verbal and written communication skills, interpersonal skills, and computer skills.

+ Typing speed of 35 words per minute (verified by testing) preferred

Education:

+ High School diploma or equivalent is required with at least 1 year experience in a healthcare setting OR, Associates Degree with leadership, coaching experience preferred.

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careers (https://www.mercyone.org/careers/) to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran