• Help Desk Analyst III

    Robert Half Technology (Omaha, NE)


    Description We are looking for an experienced Help Desk Analyst III to join our team in Omaha, Nebraska. In this long-term contract position, you will play a critical role in providing advanced technical support, managing endpoint systems, and ensuring optimal functionality across diverse platforms. This role requires a combination of technical expertise and proactive problem-solving to support both Windows and macOS environments while contributing to automation and security initiatives.

    Responsibilities:

    • Provide advanced troubleshooting and support for Microsoft 365 services, including Exchange Online, SharePoint, Teams, and OneDrive.

    • Administer endpoint security solutions such as Microsoft Defender for Endpoint to ensure system protection.

    • Manage device configurations and deployments using Intune, Autopilot, and related tools.

    • Utilize PowerShell scripting and Power Automate to streamline processes and enhance efficiency.

    • Support user accounts and access management through Entra/Azure Active Directory.

    • Address technical issues for both Windows and macOS environments, ensuring seamless functionality.

    • Participate in a 24/7 on-call rotation to address critical system needs.

    • Act as the escalation point for complex technical problems, collaborating with IT teams to develop solutions.

    • Maintain compliance with licensing, regulatory standards, and security protocols.

    • Contribute to system audits, documentation, and process improvement initiatives. Requirements • Minimum of 5 years of experience in Service Desk or technical support roles.

    • Strong expertise in Microsoft 365 administration and troubleshooting.

    • Proficiency in endpoint management tools such as Intune, Autopilot, and Microsoft Defender.

    • Advanced skills in PowerShell scripting and automation.

    • Familiarity with Active Directory and Entra/Azure AD user account management.

    • Ability to support and troubleshoot both Windows and macOS operating systems.

    • Preferred certifications include Microsoft Certified: Modern Desktop Administrator Associate, Security Compliance and Identity Fundamentals, and CompTIA Network+.

    • Bachelor’s degree in a related field or equivalent combination of education and experience. Technology Doesn't Change the World, People Do.®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .