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*Requisition ID: *[[id]] * Share Our Purpose. Be Yourself. Feel Valued.* People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals. We are *Beautifully Different*. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey. * About American Water* American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders. As one of the fastest growing utilities in the U.S., American Water expects to invest $40 to $42 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities. American Water has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, ranked 18th on Barron’s 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency’s WaterSense® Excellence Award, among additional state, local and national recognitions. For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram. _ *Primary Role*_ To perform a variety of tasks in supervising and participating in the locating, laying, repairing and extending underground water mains and distribution pipes. _*Key Accountabilities*_ * Investigates complaints and determines corrections action per company procedures. * Locations, marking company facilities associated with PA One Call System (includes overseeing and doing). * Set up or direct the set-up of barricades and places safety lights around work site to protect workers from street traffic. * Operations of valves and fire hydrants. * Operations of pneumatic or electric tools. * Completes all necessary forms, sketches and field notes and be knowledgeable of usage of maps and records. * Investigates complaints and determines corrections action per company procedures. * Any other duties assigned by supervisors. * Work on the Valve Maintenance Program: o New main line project - locate valves and make operational. o Assist with shutdowns using valve truck. o Enter data into GIS. _ *Knowledge/Skills*_ * Experience working in Distribution for 3 years. * Ability to tap into pressurized mains. * Skillful use of hand tools. * General knowledge of water hydraulics and distribution system repair and maintenance practices. * Familiarity with Penn DOT publications for setting up traffic control. * Familiarity with proper completion of company forms. * Knowledge of maintenance procedures for a variety of hand tools. * Customer service experience; experience working with computers. * Valid PA Drivers License Available for 24/7 callout and carryover time. * Working knowledge of Wilkes-Barre/Scranton distribution system components preferred. * Experience with valve and hydrant repair preferred. _ *Experience/Education*_ * Minimum: Competent person certified. * Vocational education, apprentice training, on the job training. * High School Diploma or equivalent. * Ability to understand instructions, safety rules, maps, diagrams, etc. * Perform basic math. * DEP Distribution License is a plus. _ *Work Environment*_ Both: Inside and Outside. A job is considered "both" if the activities occur inside or outside in approximately equal amounts. Wet and Humid: Wet: Contact with water or other liquids. Humid: Atmospheric conditions with moisture content sufficiently high to cause marked bodily discomfort. Noise and Vibration: Sufficient noise, either constant or intermittent, to cause marked distraction: Hazards: Situations in which the individual is exposed to the definite risk of bodily injury. Exposure to: Odors, toxic conditions, chemicals dusts or dusts or poor ventilation. Ability to work in confined spaces. _*Other*_ This role will require a DOT medical card and WorkSteps physical. This role requires 7 day on-call rotations. _*Competencies*_ Champions safety Customer obsessed Cultivates innovation Nimble learning Drives Results Collaborates * Join American Water...We Keep Life Flowing*™ * American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants* *based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.*