• Customer Care Specialist (Temporary Assignment)

    Medical Mutual of Ohio (Brooklyn, OH)


    We are seeking a Customer Care Specialist for a temporary assignment to support our third-party administration and/or ancillary product services customers

     

    The Customer Care Specialist applies knowledge and skills obtained through on the job training to respond to inquiries from third party administration and/or ancillary product services customers regarding benefits, coverage or claim status, in accordance with established performance expectations and service philosophy.

    Responsibilities

    • Processes routine healthcare claims while providing customer service via inbound/outbound phone calls and written communications.

    • Performs other duties as assigned.

    Education and Experience:

    • 1 year customer service experience, preferably in a call center in the health insurance industry.

    Professional Certification(s):

    • Healthcare field certification a plus (e.g. medical terminology, certified coder/biller).

    Technical Skills and Knowledge:

    • Basic Microsoft Office Skills

    • Basic knowledge of health insurance products and medical terminology.

    **Title:** _Customer Care Specialist (Temporary Assignment)_

    **Location:** _OH-Brooklyn_

    **Requisition ID:** _2500168_