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Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

The **Risk Management, Trust and Safety Operations team** enables Microsoft and third parties to conduct business in a safe, compliant and ethical manner. Our industry leading expertise spans multiple jurisdictions and disciplines bringing diverse perspectives and solutions to current and **emerging risks in the areas of artificial intelligence (AI), digital safety, global trade, third party compliance and other trust services** . We relentlessly focus on building a culture of compliance, threat management and delivering best-in-class services at speed and scale. We leverage Microsoft’s innovative technologies and partner across the enterprise to drive the right outcomes for Microsoft, our customers and our partners.

As a **Trust & Safety Guidelines Developer** , you will play a critical role in the Microsoft teams responsible for driving machine learning, Responsible AI technology and Digital Safety enabling Microsoft’s customers to solve real business solutions across various use cases.

If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works and plays, then we invite you to learn more about the Risk Management, Trust and Safety Operations team and the value we deliver across Microsoft and to our customers and partners. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development, and recognizes and rewards great work.

Responsibilities

Your primary responsibility will be to develop annotation guidelines in partnership with Microsoft policy, research and engineering teams. These guidelines will be used by Microsoft global teams, who perform data labeling and content moderation to ensure a safe experience for Microsoft users and responsible use of AI. In this role, you will encounter a wide range of very sensitive, and mature material and will be required to work with such content to protect Microsoft’s customers.

As a Trust & Safety Guidelines Developer, you will:

+ Use your linguistics, journalist, research, and writing skills to create and document guidelines and procedures that meet agreed standards with internal customers and stakeholders.

+ Use your teaching and instructional design experience to ensure employees understand and consistently apply annotation guidelines. This may require various ways to drive quality output, for example: employee training, coaching or material updates.

+ Use your applied linguistics expertise, process design, change management, training, and/or other process improvement skills to help us drive standardized efficiencies at scale.

+ Anticipate policy, product or end user needs and pro-actively seek to respond to those needs by shaping the content harms framework in the envisaged direction

+ Work closely with the subject matter experts to drive operational excellence through Continuous Improvement (CI) of policy, process and systems leveraging AI where appropriate.

+ Leverage the work of teammates and colleagues in policy, research, operations, and engineering, while positioning your work so it can be leveraged by others.

+ Be able to communicate your work and the work of the team to our broad set of executive stakeholders.

+ Be a change agent, starting by modeling how to adopt change with agility and prepare others.

+ Do cool stuff with great people in a fast paced, dynamic environment! Have fun while adding great impact to Microsoft.

+ **Other**

+ Embody our culture (https://careers.microsoft.com/v2/global/en/culture) and values (https://www.microsoft.com/en-us/about/corporate-values)

Qualifications

Required/Minimum Qualifications

+ Bachelor's Degree in Business, Linguistics, Humanities, Research, Journalism, Policy development, or related field AND 4+ years experience in policy development, trust and safety, content moderation

+ OR equivalent experience.

+ 2+ years of journalist, research, and writing skills to create and document guidelines and procedures.

+ 2+ years of experience operationalizing policy and/or research into repeatable procedures using a structured, research-based approach.

Preferred Qualifications:

+ Academic or real-world experience in Generative AI, Responsible AI, Digital Safety, Security, Compliance or Risk Management.

+ Experienced with internationally and geographically distributed teams.

+ Experience in identifying issues, investigating, developing a solution, implementing change and monitoring results.

+ Experience influencing others where support is critical to success.

+ Experience working with human generated or AI generated harmful materials across multiple media types and creating objective recommendations, grounded and supported by research and data.

Business Program Management IC4 - The typical base pay range for this role across the U.S. is USD $96,500 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $123,500 - $206,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until July 29, 2025.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .