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Information Technology Specialist 3 - IT Support Technician

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Information Technology Specialist 3 - IT Support Technician

Salary

$60,548.80 - $92,185.60 Annually

Location

Ames - 50010 - Story County, IA

Job Type

Full-time

Job Number

26-00102

Agency

185 DOM DoIT

Opening Date

07/15/2025

Closing Date

7/27/2025 11:59 PM Central

LinkedIn Tag

#LI-POST

Point of Contact

Abbey Carter ([email protected])

+ Description

+ Benefits

+ Questions

Job Description

Only applicants who meet the Minimum Qualification Requirements and meet all selective requirements (listed below) will be placed on the eligible list.

The Department of Management (DOM), Division of Information Technology (DoIT) is seeking an Information Technology Specialist 3 – IT Support Technician to join our team! This role will serve as the go-to expert for hardware and software support—troubleshooting technical issues, installing and maintaining a wide range of equipment, supporting network connectivity, and helping users get the most out of their tools.

Key Responsibilities:

+ Provide hands-on support for a variety of hardware and devices including PCs, CAD workstations, laptops, tablets, and iPads.

+ Troubleshoot and resolve hardware/software issues and configuration problems.

+ Install and maintain internal and external computer hardware and peripherals at multiple locations.

+ Stay up to date and proficient in the use of Active Directory, Configuration Manager, and various state-supported software applications.

+ Collaborate with IT staff, vendors, and end users to troubleshoot network and connectivity issues to ensure minimal downtime.

+ Deliver user training on PC and software usage; develop training plans and serve as a local tech resource.

+ Evaluate and organize daily workloads; prioritize service requests, resolve issues, and escalate as needed.

+ Maintain accurate inventory records for hardware and software; assign asset tags and update equipment status when added, transferred, or decommissioned.

+ Contribute to team success by suggesting process improvements, sharing solutions, and supporting teammates.

Please note, candidates for this positionmustreside in the state of Iowa at the time of starting the role.

Employer Highlights: The Department of Management, Division of Information Technology provides adaptable, secure, and cost-effective technology services and solutions to support the agencies across the State of Iowa, trusted partners, and citizens. We are responsible for managing all IT assets, projects, and resources to deliver top-tier technology support and expertise across the enterprise. Our strength is driven by the skills, talents, and diversity of our people.

We have a great total compensation package for all of our full-time employees, including:

+ Iowa Public Employees' Retirement System (IPERS)

+ Retirement Investors Club (RIC)

+ Flexible Working Environment- Work from Home Opportunities

+ Health, Dental and Vision Insurance

+ Vacation Leave

+ Sick Leave

+ Paid Holidays

+ Flexible Spending Accounts

+ Life Insurance

+ Long-Term Disability Insurance

Background Check Requirements:

+ After a conditional offer of employment has been made, and as the final step in the hiring process, candidates for this position will be subject to a background investigation, which may include but may not be limited to a verification of a candidate’s education, previous employment/work history, contact of personal references, motor vehicle records, and a criminal history check (including through Federal, State, or Local criminal justice agencies).

+ Information gathered as part of such background investigation will be treated as confidential to the extent permitted by Iowa Code section 22.7, 8B.4A, and other applicable laws, rules, and regulations; provided that, to the extent permitted by applicable law, such information shall be available to candidates upon request.

Selectives

Applicants must meet 170 and then EITHER 168 or 169.

170 Hardware Support

6 months’ experience, 12 semester hours, or a combination of both in the maintenance, installation, and repair of the physical parts of a computer.

AND EITHER 168 or 169

168 Customer Support

6 months' experience providing assistance in the maintenance, operation, installation, and troubleshooting for computer software and hardware.

OR

169 Help Desk Support (2 Levels)

6 months’ experience, 12 semester hours, or a combination of both in assisting users with step-by-step detailed instructions of procedures to resolve the users’ issue. Requires a good technical proficiency in the area being supported.

Minimum Qualification Requirements

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

1) Graduation from an accredited four-year college or university with a degree in any field, and experience equal to one year of full-time work in: operating a multi-job computer; installing, operating, and coordinating computer-based networks; installing/maintaining database management systems; developing business application processes; developing/operating system programs; installing/maintaining personal computers, Local Area Networks, and/or servers; managing operating systems; developing/delivering information management training; providing Information Technology (IT) customer service; or designing/administering websites.

2) Graduation from an accredited four-year college or university with a degree in computer science, computer applications, software engineering, computer engineering, management information systems, business analytics, or cyber security.

3) All of the following (a and b): a. One year of full-time work experience in: operating a multi-job computer; installing, operating, and coordinating computer-based networks; installing/maintaining database management systems; developing business application processes; developing/operating system programs; installing/maintaining personal computers, Local Area Networks, and/or servers; managing operating systems; developing/delivering information management training; providing Information Technology (IT) customer service; or designing/administering websites; and b. A total of four years of education and/or full-time experience (as described in part a), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.

4) All of the following (a and b): a. One year of full-time work experience in: operating a multi-job computer; installing, operating, and coordinating computer-based networks; installing/maintaining database management systems; developing business application processes; developing/operating system programs; installing/maintaining personal computers, Local Area Networks, and/or servers; managing operating systems; developing/delivering information management training; providing Information Technology (IT) customer service; designing/administering websites; or executing technology projects (e.g., systems analysis, requirements, design, development, and testing); and b. Either of the following: i. Certification by an authorized educational institution/major computer or software producer in an area directly related to one of the computer specialty fields described in part a; or ii. Eighteen semester hours of accredited post-high-school coursework in one of the specialty fields described in part a.

5) Current, continuous experience in the state executive branch that includes six months of fulltime work as an Information Technology Specialist 2.

For additional information, please click on thislink to view the job description. (https://das.iowa.gov/sites/default/files/hr/documents/class\_and\_pay/JobClassDescriptions/InformationTechnologySpecialist3-00120-90120.pdf)

Why Choose the State of Iowa?

At the heart of our commitment to excellence is a dedication to our most valuable asset – our employees. Discover the outstanding benefits that set us apart as an employer of choice.

Our Robust Benefits Package Includes:

Competitive Compensation:

Enjoy a competitive salary that reflects directly on your skills and expertise.

Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyTotal Compensation Calculator (https://das.iowa.gov/media/3773/download?inline) .Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.

Health and Wellness:

Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.

Retirement Planning:

We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.Click here to learn more about IPERS (https://ipers.org/members) .

Paid Time Off:

Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.

Professional Development:

Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.

Employee Assistance Program (EAP):

We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.

Diversity and Inclusion:

Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.

Join Us - Elevate Your Career:

Ready to elevate your career with the State of Iowa?Click here (https://iowa.attract.neogov.com/recruitment/p/benefits) to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!

01

Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.

+ Yes - I understand and agree.

+ No

02

PLEASE READ CAREFULLY

Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?

+ No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

+ Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

03

Have you graduated from an accredited four-year college or university with a degree in computer science, computer applications, software engineering, computer engineering, management information systems, business analytics, or cyber security?

+ Yes - I have graduated from an accredited four-year college or university with a degree in computer science, computer applications, software engineering, computer engineering, management information systems, business analytics, or cyber security

+ No - I have not graduated from an accredited four-year college or university with a degree in computer science, computer applications, software engineering, computer engineering, management information systems, business analytics, or cyber security

04

Have you graduated from an accredited college or university with a Bachelor's Degree? IF YES - How many months do you have of full-time experience operating a multi-job computer; installing, operating, and coordinating computer-based networks; installing/maintaining database management systems; developing business application processes; developing/operating system programs; installing/maintaining personal computers, Local Area Networks, and/or servers; managing operating systems; developing/delivering information management training; providing Information Technology (IT) customer service; or designing/administering websites?

+ I have not graduated from an accredited college or university with a Bachelor's Degree

+ Less than 12 months of experience in the identified areas

+ 12 months or more of experience in the identified areas

05

Do you meet A and B: A.) One year of full-time work experience in: operating a multi-job computer; installing, operating, and coordinating computer-based networks; installing/maintaining database management systems; developing business application processes; developing/operating system programs; installing/maintaining personal computers, Local Area Networks, and/or servers; managing operating systems; developing/delivering information management training; providing Information Technology (IT) customer service; or designing/administering websites; and B.) A total of four years of education and/or full-time experience (as described in part A), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.

+ Yes - I meet A and B

+ No - I do not meet A and B

06

Do you meet A and B: A.) One year of full-time work experience in: operating a multi-job computer; installing, operating, and coordinating computer-based networks; installing/maintaining database management systems; developing business application processes; developing/operating system programs; installing/maintaining personal computers, Local Area Networks, and/or servers; managing operating systems; developing/delivering information management training; providing Information Technology (IT) customer service; designing/administering websites; or executing technology projects (e.g., systems analysis, requirements, design, development, and testing); and B. Either of the following: i. Certification by an authorized educational institution/major computer or software producer in an area directly related to one of the computer specialty fields described in part A; or ii. Eighteen semester hours of accredited post-high-school coursework in one of the specialty fields described in part A.

+ Yes - I meet A and B

+ No - I do not meet A and B

07

Are you a current State of Iowa employee (executive branch)? IF YES - How many months of experience do you have in the classification of Information Technology Specialist 2 for the State of Iowa?

+ I am not a State of Iowa employee

+ I do not have any experience in the classification of Information Technology Specialist 2 for the State of Iowa

+ Less than six months of experience in the classification of Information Technology Specialist 2 for the State of Iowa

+ Six months or more of experience in the classification of Information Technology Specialist 2 for the State of Iowa

08

Selective 170 (Hardware Support)

Does your application demonstrate that you have 6 months' experience, 12 semester hours, or a combination of both in the maintenance, installation, and repair of the physical parts of a computer?

+ Yes

+ No

09

If you answered "Yes" to the question above - please list exactly HOW you meet it: list exact classes and credit hours, employer, dates and hours per week and exact duties. Please do not paste or state - See application or resume. If you answered no to the question above please type in "No" in the box below.

10

Selective 168 (Customer Support)

Does your application demonstrate that you have 6 months' experience providing assistance in the maintenance, operation, installation, and troubleshooting for computer software and hardware?

+ Yes

+ No

11

If you answered "Yes" to the question above - please list exactly HOW you meet it: list exact classes and credit hours, employer, dates and hours per week and exact duties. Please do not paste or state - See application or resume. If you answered no to the question above please type in "No" in the box below.]

12

Selective 169 (Help Desk Support)

Does your application demonstrate that you have 6 months' experience, 12 semester hours, or a combination of both in Help Desk Support, assisting users with step-by-step detailed instructions of procedures to resolve the users' issue? Requires a good technical proficiency in the area being supported.

+ Yes

+ No

13

If you answered "Yes" to the question above - please list exactly HOW you meet it: list exact classes and credit hours, employer, dates and hours per week and exact duties. Please do not paste or state - See application or resume. If you answered no to the question above please type in "No" in the box below.

Required Question

Employer

State of Iowa

Agency

185 DOM DoIT

Address

200 East Grand Ave.

Des Moines, Iowa, 50309

Website

https://ocio.iowa.gov/

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