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Vitra Health is hiring, and we believe that our team is the key to our success. That is why we are looking for a Senior IT Manager to join our team. If you're a passionate, caring, motivated professional who is looking to make a difference in your community, we encourage you to apply today!

VITRA Health understands that most caregivers face tremendous financial and emotional challenges, often without compensation or support for their selfless efforts. That's why, at VITRA, we provide comprehensive assistance to caregivers with financial support, a customized care plan, community resources, and caring teams of nurses and case managers.

The Senior IT Manager will Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware. Own projects, solutions, and key responsibilities within a larger business initiative. Handle business-critical IT tasks and systems administration. Research and evaluate emerging technologies, hardware, and software. Track and maintain hardware and software inventory

Perks and Benefits:

+ Health Insurance with a 75% employer contribution!

+ Dental and Vision Benefits

+ Supplemental Benefits including Life, Accident, Critical Illness and Disability Insurance.

+ 401K with a company match

+ Generous Paid-Time-Off

+ Competitive pay rate

+ Supportive team structure and company culture with a focus on work/life balance

+ Wellness Benefits

+ Tuition Reimbursement

Responsibilities:

+ Will serve as Vitra's HIPAA IT Security Officer, and perform all duties associated with the role.

+ Key role in the creation of annual IT budget; and consistent monitoring of budget to ensure strategic adherence.

+ Oversee the day-to-day operations and health of Vitra's Salesforce instance, including managing users, data, security, and analytics.

+ Lead the development and implementation of Salesforce strategies to support business goals.

+ Perform hands-on tasks leveraging Salesforce's built-in capabilities and third-party apps.

+ Oversee the development and implementation of Salesforce changes that address current and future business needs.

+ Stay abreast of technological advances in Salesforce and provide recommendations.

+ Ability to organize and manage projects, coordinate the resources, and define scope.

+ Able to leverage relationships with leaders throughout the organization to establish stakeholder investment and feedback.

+ Communicate cross-functionally on a regular basis to ensure quality and adherence to stakeholder requirements, specifications, and timelines.

+ Policy and strategy implementation, documentation of process for users, on the ground IT infrastructure management and control.

+ Work closely with the Compliance department to ensure that all internal policies, procedures and processes are adhered to and documented and create/adapt as necessary and required

+ Determine and provide governance oversight, project and portfolio management, and service delivery management.

+ Must be highly responsive and anticipate possible solutions to problems / challenges.

+ Assist in completion of client security questionnaires.

+ Manage the technical team to ensure best practices are documented and maintained.

+ Continually define ways to increase the company's satisfaction with IT.

+ Oversee the administration and customization of SharePoint sites, Jira, and applications to meet business requirements.

+ Collaborate in the planning, design, development, testing and deployment of new functionality or 3rd party integrations.

+ Monitor, maintain, troubleshoot computer systems, user devices, and network problems.

+ Manage and coordinate with the external help desk team members in their daily duties.

+ Problems faced are difficult to moderately complex.

+ Influences others outside of their own job area regarding policies, practices, and procedures.

+ Inspires Vitra Health's culture of customer service and commitment to quality care.

+ Serves as a brand ambassador for Vitra Health, reflecting our vision, mission, and values.

+ Shows genuine interest and compassion for the communities we serve.

+ Embrace and champion a culture of diversity, equity, and inclusion.

+ Other duties as required.

Experience and Education Requirements:

+ A minimum of three (3) years Management experience in IT, managing vendor implementations, client integrations or development projects.

+ Experience in healthcare, HIPAA compliant environment.

+ Experience managing and leading teams is crucial.

+ Salesforce experience is highly preferred.

+ Deadline oriented work ethic with superior management and organizational skills.

+ Ability to work across the entire organization at all levels and to motivate others to accomplish compliance and security related goals.

+ Ability to learn and understand our technical environment and apply processes to mitigate risk.

+ Support the vendor relationships for systems, ensuring that system issues are communicated in an accurate, complete and timely manner.

+ Adept at negotiating issues and resolving problems.

+ Ability to develop new processes and controls and/or adjust the process and products as situation dictates.

+ Self-starter, able to work independently directly with clients and in teams.

+ Strong technical skills in a variety of applications and web tools.

+ Bachelor's degree required; Computer Science, Information Technology preferred.

+ Minimum of 5-8 years of total work-related experience

Physical and Environmental Demands:

+ Works in a clean, well-lit environment with fluctuating temperatures in close proximity to others.

+ Requires substantial periods of repetitive work utilizing a computer, monitor, keyboard, and mouse.

+ Requires lifting and carrying equipment and supplies weighing up to 35 pounds; requires pushing and pulling equipment and supplies weighing up to 35 pounds; requires walking and standing; requires frequent sitting more than 75% of the workday; requires the ability to negotiate stairs; requires visual acuity and manual dexterity to operate equipment.

Vitra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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