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Help Desk Assistants will be expected to carry themselves in a professional, polite manner when interacting with Help Desk users. Assistants must be able to follow written and oral directions from CIS supervisory staff and our Help Desk ticketing system. Typical duties include but are not limited to: answering phones, using our Help Desk software to create and assign tickets, moving hardware (i.e.: computers, phones, etc.), and assist wherever needed within the CIS department. We are looking for students who can both work independently and as a member of a team.

Responsibilities:

+ Answer Help Desk phones to provide first-level contact and problem resolution for all users with hardware, software and applications problems.

+ Initiate and maintain detailed tickets within the Help Desk ticketing system

+ Inventory and track equipment including equipment loans

+ Greet Help Desk users courteously and direct them appropriately

+ Deliver hardware and set up computers and other equipment

+ Clean workrooms and equipment closets

+ Troubleshoot classroom technology issues

+ Develop troubleshooting skills by using effective investigative methods and using Help Desk troubleshooting tools

Job Requirements:

+ Must have excellent communication skills

+ Must have 2.0 or higher GPA

Preferred:

Able to lift 35 lbs

Other expectations:

+ Attend monthly meetings/training (approx. 30 min-1 hr)

+ Two original forms of identification needed to complete HR paperwork i.e. passport or driver's license and birth certificate/social security card

Additional Information:

Wages: Minimum wage, $15.50/ hour