• Benefits Customer Service Associate

    Robert Half Office Team (Baltimore, MD)


    Description We are looking for a dedicated Benefits Customer Service Associate to assist employees and retirees with health benefits during the City’s annual Open Enrollment period. This is a contract position based in Baltimore, Maryland, offering a structured work schedule and a collaborative office environment. The role includes a two-week paid training session, followed by active support during the enrollment period, with the possibility of an extension.

    Responsibilities:

    • Provide exceptional customer service to assist City employees and retirees in navigating health benefits during the Open Enrollment period.

    • Accurately enter and update benefits information into the City’s online system, ensuring data integrity.

    • Handle inquiries about health insurance plans, eligibility requirements, and Medicare options with professionalism and clarity.

    • Manage high volumes of calls and interactions in a fast-paced environment while maintaining attention to detail.

    • Utilize the Workday platform and Microsoft Office Suite to perform tasks efficiently and effectively.

    • Resolve customer concerns with tact and diplomacy, ensuring a positive experience.

    • Maintain organized records and files related to benefits administration.

    • Participate in a comprehensive two-week training program to learn system processes and benefits details.

    • Collaborate with team members to ensure seamless operations during the enrollment period.

    • Lift and manage materials weighing up to 20 pounds as needed for office tasks. Requirements • High school diploma or equivalent certification, with at least two years of office support experience, preferably in health insurance or customer service.

    • Proficiency in Microsoft Office Suite and computerized data entry systems.

    • Strong interpersonal skills, with the ability to handle challenging customer interactions professionally.

    • Familiarity with healthcare terminology, medical insurance plans, and Medicare eligibility is advantageous.

    • Experience using the Workday system is a plus.

    • Ability to work effectively in a high-volume, fast-paced environment.

    • Commitment to attend all scheduled workdays during the six-week contract period, including the mandatory training.

    • All candidates are required to undergo pre-employment evaluations, including screening processes. TalentMatch®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .