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Description We are looking for a bilingual Customer Service Representative to join our team in Alexandria, Virginia on a contract basis. In this role, you will provide exceptional service by addressing inquiries, assisting with account information, and supporting customers effectively. This position requires strong communication skills and a customer-focused approach.

Responsibilities:

• Respond promptly to customer inquiries via phone and email, ensuring accurate and helpful information.

• Assist customers with account-related questions, providing detailed explanations and solutions.

• Handle both inbound and outbound calls, addressing concerns and resolving issues efficiently.

• Maintain accurate records of customer interactions and transactions using designated systems.

• Deliver high-quality service in both English and Spanish to meet the needs of a diverse customer base.

• Collaborate with team members to ensure consistent and seamless customer support.

• Stay updated on company policies, services, and procedures to provide accurate information.

• Manage multiple tasks effectively while prioritizing customer satisfaction.

• Identify opportunities to improve processes and enhance customer experiences. Requirements • Fluency in both English and Spanish, with excellent verbal and written communication skills.

• Proven experience in customer service, preferably in a call center or similar environment.

• Ability to handle inbound and outbound calls professionally and efficiently.

• Strong problem-solving skills and the ability to address customer concerns effectively.

• Proficiency in order entry and maintaining accurate records of customer interactions.

• Familiarity with customer service software and tools.

• Ability to work collaboratively in a team-oriented environment.

• Strong organizational skills and the ability to manage multiple tasks simultaneously. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .