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Description We are looking for success-driven and detail-oriented professionals to join our team as Benefits Customer Service Associates in Baltimore, Maryland. This is a contract position supporting the City of Baltimore's annual Open Enrollment period, where you will play a vital role in assisting employees and retirees with their health benefits. The assignment includes a paid training period followed by Open Enrollment, with the potential for extension based on operational needs.

Responsibilities:

• Provide exceptional customer service to employees and retirees by answering inquiries related to health benefits during Open Enrollment.

• Assist individuals in navigating the City’s online benefits system and ensure accurate data entry of enrollment information.

• Educate employees on eligibility requirements and available health benefits options, including Medicare-related information.

• Handle a high volume of calls and interactions with professionalism and efficiency.

• Maintain organized and accurate records for benefits enrollment and related documentation.

• Collaborate with team members to ensure smooth operations during the Open Enrollment period.

• Apply tact and diplomacy when addressing challenging customer situations or concerns.

• Participate in a comprehensive training program to understand the benefits system and policies.

• Support administrative tasks such as filing, record-keeping, and system updates.

• Adhere to confidentiality and compliance standards while managing sensitive information. Requirements • High school diploma or equivalent required; additional education or certifications in related fields is a plus.

• Minimum of 1 year of experience in customer service or office support, preferably within health insurance or benefits administration.

• Proficiency in Microsoft Office Suite and computerized data entry systems.

• Knowledge of healthcare terminology, health insurance, and Medicare eligibility is advantageous.

• Strong communication skills and the ability to handle high-pressure situations with professionalism.

• Experience with the Workday system is a plus but not required.

• Ability to lift up to 20 pounds and work permanent hours, Monday through Friday.

• All candidates are required to undergo all necessary screenings and checks as part of the hiring process. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .